Kotae

Kotae is a Customer Support & CX tool that automates incoming customer inquiries on websites using an AI chatbot. It provides front-line customer support, helping businesses answer FAQs and discover customer trends.

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At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

Yes

Skill level

Non-technical

About

What is Kotae?

Kotae is an AI chatbot designed to automate incoming customer inquiries and provide front-line customer support for businesses, especially those without dedicated support teams or ticketing systems. It allows users to train the AI on their business information, customize its appearance and responses, and deploy it quickly to their website. Kotae helps businesses answer frequently asked questions, discover trends among inquiries, and learn more about their customers. Key features include refining AI responses, managing escalations, analytics, and integrations with platforms like Facebook Messenger and APIs. It also offers a Pro + Voice plan for real-time voice chat capabilities.

Best used for

Ideal for small business owners who need to provide instant customer support, automate responses to common questions, and gain insights from customer interactions. Especially valuable for businesses looking to improve customer satisfaction without needing a dedicated support team or complex ticketing systems.

Common actions

automate customer support

answer FAQs

analyze customer inquiries

deploy AI chatbot

Customer Support

Capabilities

Key features

AI chatbot
Automated customer inquiries
Customizable responses
Website integration
Escalation management
Analytics dashboard
Real-time voice chat

Target Audience

startup founder

Integrations

facebook-messengerwordpress

Pricing & Plans

Freemium · Paid · Enterprise

Free Trial. Check kotae.ai for current pricing.

FAQs

What is the difference between the Starter, Pro, and Pro + Voice plans?

The Starter plan offers 1,000 answers/month and basic customization. Pro increases to 4,000 answers/month, advanced training, lead-capture, and escalations. Pro + Voice provides 8,000 answers/month and includes real-time voice chat capabilities, building on all Pro features.

Can I train Kotae on multiple websites or domains?

The Starter plan supports training on a single URL. The Pro and Pro + Voice plans offer advanced training that includes the ability to train Kotae on multiple domains, providing greater flexibility for businesses with several online presences.

Does Kotae offer a free trial and is a credit card required?

Yes, Kotae offers a 30-day free trial for any plan. You can start the trial without needing to provide a credit card, allowing you to test the features before committing to a subscription.

What kind of analytics does Kotae provide?

Kotae provides analytics to help you discover trends among your customer inquiries. This allows businesses to gain insights into common questions, customer needs, and overall customer behavior to improve their services.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Also listed in

This tool also appears in

Data & Analytics › Business Intelligence AI Agents & Automation › Chatbots & Conversational AI Marketing & Growth › Lead Generation Coding & Development › No-Code / Low-Code

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