Customer Support & CX

Kolby AI is a comprehensive sales performance system designed to enhance both inbound and outbound sales calls through real-time AI guidance. It offers features like in-call guidance, post-call coaching, and role-play training to help sales representatives improve their skills. The platform also includes a power dialer, transcription services, and supports over 70 languages. Kolby AI aims to close the gap between current performance and potential, enabling reps to achieve top closing skills and ensuring team consistency. It provides insights into sales temperature, preferred tone, next best actions, and handles objections effectively, ultimately leading to faster rep ramp-up times and improved overall sales performance.

Najoomi Technologies specializes in guiding businesses towards sustainable growth and efficiency through cutting-edge automation and transformation solutions. Their product Xperia offers AI-powered call analytics, providing real-time insights, customizable parameters, and dynamic scoring to improve customer experience and agent performance. QuickTalk is the world’s first humanless omnichannel contact center, delivering 24/7 automated support across voice, chat, email, and social media, eliminating wait times with AI-driven, instant responses. Najoomi also provides a wide range of data science and AI consulting services tailored for various industries, offering customized solutions, an expert team, scalability, and end-to-end support from initial consultation to ongoing assistance.

Olimi AI specializes in providing voice AI agents for businesses, particularly focusing on the MENA region with native accuracy in Arabic. The platform supports over 20 languages and dialects, including English, French, Spanish, and Italian, allowing for broad international deployment. These voice agents are designed to handle various tasks, such as qualifying leads, following up on payments, and managing routine conversations, making them suitable for businesses with high call volumes. Olimi AI aims to deliver natural, human-sounding interactions in real-time, enhancing customer experience and operational efficiency across multiple industries.

HalloSophia is a leading platform designed to empower digital services with scalable eService and eConsulting, significantly enhanced by AI-driven support automation. It enables businesses, particularly tech companies and consulting agencies, to offer world-class, productized expert video consultations to their clients. The platform focuses on elevating service offerings through innovative technology, providing a robust solution for managing and automating customer interactions and expert advice. HalloSophia helps streamline operations, improve customer satisfaction, and drive efficiency in service delivery by leveraging artificial intelligence to support and automate various aspects of customer engagement and consultation.

Voicepanel is an AI-powered platform designed to revolutionize product feedback and market research. It enables users to collect nuanced feedback over voice or video, moving beyond traditional surveys. The tool leverages AI to conduct hundreds of feedback sessions, automatically translating questions and responses in over 35 languages, and adaptively probing on specific topics. Voicepanel offers rapid recruitment from a built-in panel of 30M+ consumers and professionals, or allows users to bring their own. It provides interactive analysis with real-time reports, quantitative thematic analysis, highlight reels, and a 'chat with your data' feature for instant, evidence-backed answers. This allows teams to launch products with confidence, backed by quantified reactions and actionable recommendations.

Speechbrain-speech-seperation is an AI tool designed to isolate individual voices from complex audio environments. It leverages advanced AI models to effectively separate speech from background noise or distinguish between multiple speakers within a single audio track. This capability is crucial for enhancing audio clarity, which can significantly improve the accuracy of subsequent speech recognition tasks or simply make audio content more intelligible. The tool is available as a Hugging Face Space, indicating its accessibility and potential for integration into various AI-driven workflows.

Whisper Speaker Diarization is an AI-powered tool designed to process audio files by first transcribing the content using the Whisper model and then performing speaker diarization. This allows for the identification and separation of individual speakers present in the audio. The tool is particularly useful for analyzing conversations, meetings, or interviews, and for generating accurate transcripts that include speaker labels. While the current status indicates a build error on its Hugging Face Space, its intended functionality focuses on providing clear speaker attribution within transcribed audio, which is valuable for various applications requiring detailed audio analysis.

Verint is a leader in CX automation, providing an open CCaaS platform powered by AI and bots to help iconic brands achieve tangible AI business outcomes. The platform offers capabilities like Conversational and Agentic AI, CX Analytics, Knowledge Automation, Copilots, Quality Automation, and Workforce Engagement. It aims to lower costs, increase revenue, and elevate customer experience by automating CX workflows and improving agent capacity. Verint helps businesses embrace Generative AI, improve service quality, boost agent productivity, and move to an open CCaaS platform, with a strong emphasis on measurable ROI.

Loris, now part of Contentsquare, is a conversation intelligence platform designed to automatically analyze all customer interactions, including chat, email, and voice. It helps businesses understand why customers reach out, how their teams handle conversations, and what areas need improvement. Key capabilities include uncovering root causes behind customer issues, proactive quality assurance through automatic evaluation of every conversation, and AI agent analytics to understand automation performance. Loris aims to reduce costs, increase loyalty, and inform better product decisions by turning customer conversations into actionable insights.

Sadie is the market-leading AI host built specifically for the hospitality industry, including restaurants and hotels. It leverages real-time voice AI to answer every call instantly, preventing missed bookings and improving guest experience. Sadie handles reservations, orders, and guest inquiries around the clock without hold times, freeing up staff to focus on in-person service. The platform integrates seamlessly with leading reservation and POS systems, fitting into existing workflows without major changes. It also provides call analytics with transcripts and summaries, helping businesses understand customer interactions better. Sadie aims to convert missed calls into opportunities, increase bookings, and elevate overall guest satisfaction.

Ventrica delivers emotive customer experience (CX) through a combination of cost-effective Business Process Outsourcing (BPO), CX transformation, digital and professional services, and CX health checks. The platform harmonizes teams, processes, and technology to achieve lasting excellence, offering solutions like intelligent automation, customer data platforms, and workforce engagement management. Ventrica focuses on blending AI-driven insights with human empathy to personalize interactions, enhance brand loyalty, and transform customer experiences into emotionally engaging moments. They offer services from platform licenses and digital optimization to full-scale transformation, with a strong emphasis on operational and sustainable excellence across various industries.

MoMoCall is an intelligent phone assistant app designed to automatically summarize call content and generate AI-powered follow-up messages, schedules, and customer memos. This tool helps entrepreneurs, sales professionals, and specialists manage numerous incoming calls efficiently. It provides instant access to previous conversation details when a call comes in, ensuring users remember who they spoke with and about what. Beyond summaries, MoMoCall creates follow-up texts based on call content and helps manage customer information, significantly reducing the burden of repetitive tasks and allowing users to focus on more critical work.

Hear is an AI-powered contact center intelligence platform designed for CX leaders to optimize agents, gain insights, and significantly improve customer satisfaction. The platform offers autonomous, AI-native clarity, eliminating the need for dashboards or manual work by providing proactive insights and 100% visibility. It caters to various roles including Customer Experience, Compliance, Operations, and Sales & Marketing, helping teams act on insights rather than just waiting for them. Key features include automated compliance monitoring, AI-driven insights to streamline workflows, and identification of sales opportunities. Hear integrates seamlessly with existing platforms, ensuring security and privacy are built-in, not bolted on.

Hostcomm offers a comprehensive, integrated contact center platform designed for UK businesses, featuring AI voice agents, cloud contact center software, and remote visual assistance. The platform aims to reduce vendor fatigue by consolidating multiple services into one UK GDPR compliant system, hosted in AWS London. Key offerings include the Persona AI voice agent for inbound and outbound calls in over 30 languages, a multi-channel cloud contact center with predictive dialer, and OnSight Remote Visual Assistance that allows experts to see through a customer's smartphone camera without app downloads. Hostcomm has been trading since 2004, is PCI DSS Level 1 certified, and serves over 500 UK organizations, including BT and HMRC.

OmniSenseVoice is a powerful speech recognition solution built upon the SenseVoice framework, specifically engineered for lightning-fast inference and highly accurate word timestamps. This tool significantly optimizes the audio transcription process, offering up to 50x faster processing without compromising accuracy. Key features include automatic language detection for various languages (English, Chinese, Japanese, Korean, Cantonese), and the option to apply inverse text normalization. Users can also specify a GPU for processing or utilize a quantized model for even faster performance. OmniSenseVoice is ideal for developers and researchers who require efficient and precise speech-to-text capabilities with detailed timing information.

Calltastic is a specialized CX and contact center agency designed for startups and small businesses. It acts as an operating partner, extending a company's team to build and manage scalable customer experience systems. The platform offers a comprehensive suite of services including fractional CX leadership, AI answering and automation, global talent via PEO/EOR, and outsourced omnichannel support teams. Calltastic helps businesses implement the right tools, processes, and people to achieve world-class customer contact solutions, focusing on revenue retention and strategic growth without the typical overhead of traditional CX solutions. Their approach covers discovery, design, and delivery, ensuring tailored and cost-effective solutions.

Telewizard is a leading AI call center platform designed to fully automate customer interactions using advanced AI phone agents. It provides 24/7 automated support, ensuring businesses can handle customer inquiries around the clock without human intervention. The platform features email integration, allowing for a unified communication strategy, and advanced AI supervision to monitor and optimize agent performance. Telewizard focuses on delivering personalized interactions at an affordable cost, making it suitable for businesses of all sizes, from small enterprises to large corporations. It aims to enhance customer experience and operational efficiency by automating routine calls and providing consistent support.

Loman AI offers a 24/7 AI phone answering solution specifically designed for restaurants. This voice AI agent can take pickup and delivery orders, manage reservations, answer frequently asked questions, and securely process credit card payments over the phone. It integrates seamlessly with popular POS and reservation systems like Toast, SpotOn, OpenTable, Clover, and Square. Loman AI aims to boost revenue by capturing missed calls, increase average ticket size through smart upsells, and reduce labor costs by offloading routine phone tasks from staff. The platform provides a command center to monitor live calls, transcripts, and orders, allowing restaurants to update menus and hours instantly.

Speech Recognition & Synthesis is an Android mobile application designed to facilitate seamless voice interaction and audio content consumption. This tool excels at accurately converting spoken words into text, enabling hands-free input and efficient transcription of recordings. Beyond recognition, it also transforms written text into natural-sounding speech, significantly enhancing accessibility and productivity across various applications. It serves as a fundamental component for numerous Google services, highlighting its robust and integrated capabilities within the Google ecosystem. The app aims to provide a comprehensive solution for users seeking advanced speech-to-text and text-to-speech functionalities on their mobile devices.

CallFluent AI enables businesses and agencies to create AI-powered phone calling agents that handle both inbound and outbound calls 24/7. The platform offers a no-code builder, allowing users to deploy AI employees for sales, bookings, surveys, and customer support without technical skills. Key features include over 400 neural AI voices in 40+ languages, lightning-fast responses, and seamless integration with popular tools like GoHighLevel, Google Calendar, ElevenLabs, OpenAI, Zapier, n8n, Make, Twilio, and CRMs. CallFluent AI supports various use cases such as appointment reminders, payment reminders, customer follow-ups, delivery updates, outreach campaigns, subscription reminders, general inquiries, appointment booking, order status, lead qualification, billing inquiry assistance, and service request intake. Users can also white-label the service for their agencies.

Autocalls is an AI-powered voice agent platform designed to automate inbound and outbound phone calls and WhatsApp communications. It enables businesses to deploy AI voice agents that can autonomously make and receive calls, book meetings, qualify leads, and provide customer support. The platform supports over 100 languages and offers numbers in over 150 countries. Key features include a no-code interface, real-time analytics, CRM integration, and live transfers. Autocalls also provides white-label solutions, making it ideal for agencies looking to offer AI call automation under their own brand. With over 300 integrations and ElevenLabs voices, it offers a comprehensive and cost-effective solution for automating voice communications.

Superdash is an AI-driven platform designed to build and automate AI communication pipelines for businesses. It simplifies communication across calls and texts by leveraging multi-channel engagement, enhancing customer interactions, and maximizing operational efficiency. The platform features drag-and-drop modules for creating voice and text AI agents that can handle conversations from lead engagement to qualification and follow-ups. Superdash emphasizes human-like interactions with features like smart turn-taking, human-like interruption handling, and backchannelling, all powered by an engine with 500ms latency. It also offers seamless integration with existing tools, allowing businesses to connect and automate their workflows effortlessly.

SoundHound AI is a leading conversational AI platform that enables businesses to create and deploy voice AI agents across diverse industries. Its proprietary end-to-end conversational AI stack powers solutions for restaurants, automotive, retail, financial services, healthcare, and smart devices. Key offerings include Dynamic Drive-Thru for increased throughput, Smart Answering for 100% phone call handling, and Custom Voice AI Solutions for bespoke experiences. The platform also features Amelia for enterprise AI agents, Autonomics for ITSM automation, and SoundHound Chat AI for brand-specific intelligence. With over 400 patents, SoundHound AI focuses on delivering real impact by automating billions of conversations annually, aiming to cut operating costs, boost revenue, and enhance customer loyalty.

AICaller.io is an AI-powered robocaller designed to automate outbound phone calls with hyper-realistic, human-like conversations. It leverages state-of-the-art AI technology to assist sales and marketing professionals in tasks such as lead qualification, meeting booking, appointment scheduling, and data gathering. The platform offers ultra-realistic voices and allows for unlimited call templates, enabling businesses to scale their outreach efforts on demand without needing to hire or train agents. AICaller.io integrates seamlessly with over 6,000 applications via Zapier, automating workflows and providing actionable reports through AI analysis of call transcripts. It is customizable and works across various industries and use cases.