Hear

Hear is an AI Contact Center Intelligence Platform that leverages AI to optimize agents, gain insights, and improve customer satisfaction. It provides autonomous, AI-native clarity for CX leaders.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Mixed

About

What is hear?

Hear is an AI-powered contact center intelligence platform designed for CX leaders to optimize agents, gain insights, and significantly improve customer satisfaction. The platform offers autonomous, AI-native clarity, eliminating the need for dashboards or manual work by providing proactive insights and 100% visibility. It caters to various roles including Customer Experience, Compliance, Operations, and Sales & Marketing, helping teams act on insights rather than just waiting for them. Key features include automated compliance monitoring, AI-driven insights to streamline workflows, and identification of sales opportunities. Hear integrates seamlessly with existing platforms, ensuring security and privacy are built-in, not bolted on.

Best used for

Ideal for Customer Experience, Compliance, Operations, and Sales & Marketing leaders who need to gain autonomous, AI-native clarity across all customer interactions, automate compliance monitoring, and streamline workflows. Especially valuable for organizations looking to improve customer satisfaction, reduce operational costs, and unlock revenue growth without manual effort.

Common actions

optimize contact center

improve customer experience

automate compliance

gain operational insights

boost sales performance

coach agents

Customer Support

Capabilities

Key features

AI-native clarity
Automated compliance monitoring
AI-driven operational insights
Sales opportunity identification
Agent performance coaching
Real-time detection and alerts
Natural language data querying

Target Audience

customer service manageroperations managersales managermarketing manager

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

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FAQs

What problem does Hear solve for contact centers?

Hear solves the challenge of gaining comprehensive insights from customer interactions without manual effort. It provides autonomous, AI-native clarity to optimize agents, ensure compliance, streamline operations, and improve customer satisfaction, moving beyond traditional dashboards.

How does Hear help with compliance and quality assurance?

Hear automates compliance monitoring across 100% of interactions, reducing risk and ensuring adherence to regulations. It also provides real-time detection and alerts, eliminating manual audits and offering objective, contextual agent performance reviews for quality assurance.

Can Hear integrate with existing contact center systems?

Yes, Hear is designed to plug into the platforms your team already uses. It connects into existing systems to provide seamless synchronization across your tech stack, ensuring no new tabs or messy handoffs are required for operation.

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Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Data & Analytics › Business Intelligence AI Agents & Automation › Chatbots & Conversational AI

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