Customer Support & CX

Born Digital is an AI Agent Platform designed to create digital humans that think, communicate, analyze, and deliver just like a human team, or better. It automates entire business processes end-to-end across chat, voice, and digital avatars. The platform offers three core products: Conversational Agents for personalized, automated conversations across all channels; Insight Analytics for real-time analysis of customer interactions to identify improvements and automate actions; and Digital Humans that look, talk, and act like people while executing complex workflows. Born Digital integrates with various contact center providers, digital messaging platforms, and CRM systems, and supports all languages, making it a versatile solution for enhancing customer experience and operational efficiency.

Phonely is an advanced AI voice platform designed to revolutionize business communication by providing AI phone agents that can answer every call, book appointments, and manage customer support around the clock. The platform enables businesses to build and optimize AI agents across voice, chat, and SMS, supporting everything from a single conversation to millions. Key features include an agent builder, call history, A/B testing, and AI analytics for optimizing interactions. Phonely integrates with various business tools for real-time appointment booking and CRM updates, and supports over 100 languages with natural, human-like voices. It is trusted by over 10,000 businesses and offers solutions for call centers, healthcare, SMBs, and insurance industries, with a focus on reducing operational costs and increasing efficiency.

newAIwave provides comprehensive AI automation consulting and solutions designed to help businesses streamline operations, automate repetitive tasks, and scale efficiently. They act as a full-stack AI automation partner, guiding businesses from initial strategy to full deployment of tailored AI solutions. Key offerings include AI Automation Audits to identify bottlenecks and quick-win automations, custom AI Chatbots for 24/7 customer engagement, and natural-sounding AI Voice Agents for automating calls, bookings, and support. The platform also offers custom-built automations for unique business processes and a plug-and-play SaaS platform for launching and managing workflows without technical skills. newAIwave supports ongoing optimization to ensure solutions evolve with business needs.

AskOtto is an AI-powered telephony platform designed to revolutionize sales, service, and support by eliminating common customer frustrations. It connects customers with company agents seamlessly, bypassing the need for dialing, waiting on hold, or dealing with missed calls. The platform acts as a digital concierge, allowing consumers to request callbacks via text, click, or QR code. Powered by a proprietary Large Language Model (LLM), AskOtto continuously learns from each interaction, providing valuable insights and opportunities for promotions. This technology not only increases call volume but also assists in generating sales and marketing content, making customer interactions more efficient and effective for businesses.

Belva creates intelligent, human-centered AI products designed to empower both organizations and individuals. Its AI-driven solutions aim to simplify complex tasks, amplify productivity, and unlock new possibilities. A core offering is AiDB™, Belva’s proprietary knowledge system that organizes and keeps information current for AI tools and workflows, ensuring accurate insights and recommendations. Belva also offers LawGoat, a featured solution that provides conversational AI access to legal help for consumers and acts as an intelligent operating system for law firms, automating lead qualification, client follow-up, and routine casework. The technology focuses on lowering the context burden on large language models, enabling better performance, fewer hallucinations, and improved task execution.

Calldock is an AI-powered platform that deploys intelligent voice agents to automatically call and qualify leads within 60 seconds of submission. Designed to transform lead response, Calldock's agents engage in natural, human-like conversations, book appointments directly to calendars, and integrate seamlessly with CRMs. Key features include customizable conversation flows, real-time transcripts and recordings, and smart callbacks. It offers integrations via widget, API, and Zapier, allowing businesses to connect with over 5000 applications. Calldock aims to significantly increase conversion rates and reduce wasted time on unqualified leads, providing a cost-effective alternative to human SDRs.

C-Zentrix offers an all-in-one contact center software designed to streamline operations, enhance customer service, and boost efficiency. The platform, 'CZ Omni,' integrates diverse communication channels including Voice, Chat, WhatsApp, Email, SMS, and Social Media into a unified interface with an integrated CRM. Key features include advanced analytics and reports, 3rd party integration capabilities, multilingual support, and a unified dashboard for a comprehensive customer journey view. C-Zentrix also provides specialized products like CZ ACD, CZ Dialer, CZ IVR, CZ Bot (AI-powered chatbot and voicebot), CZ Helpdesk CRM, and CZ Bar for CTI integration, catering to various customer engagement and support needs.

tryvium offers an AI-powered Microsoft Teams Contact Center solution designed to transform customer support operations. This microservices platform provides easy scalability and on-demand feature adoption, integrating intelligent self-service, automated workflows, and agent-assist solutions. It aims to boost agent performance and unlock next-level customer experiences through features like AI-driven routing, virtual assistants, and a unified agent console within Microsoft Teams. The platform also offers real-time analytics and over 100 native integrations with top ITSM platforms like Salesforce, ServiceNow, and Zendesk, ensuring continuous optimization and measurable business impact.

VoiceLo is a professional AI voice generator and text-to-speech platform designed for content creators, educators, and businesses. It enables users to transform text into studio-quality speech with ease, offering over 50 premium AI voices across more than 15 native languages, including English, Spanish, French, German, Japanese, and Chinese. A key feature is instant voice cloning, allowing users to create a clone of their own voice from a short audio sample for brand consistency and personalization. The platform also supports audio markups to add emotion, style, and non-verbal expressions, providing control over tone, pauses, and emphasis for natural delivery. VoiceLo emphasizes privacy, stating that text and audio data are never stored or used for training, and offers full commercial licensing with paid packages.

AIZEE AI offers an AI Agents Platform designed to instantly engage leads through AI-powered text and voice outreach, ensuring no customer is missed. The platform automates lead qualification, objection handling, and meeting booking, operating 24/7. Users can easily set up agents by adding a website link, which automatically builds the agent. Customization options include voice, style, character, and knowledge base. Every conversation is captured as a useful task, lead, or alert, integrating with channels like Slack, SMS, or CRM systems. AIZEE AI supports dynamic global engagement, allowing customers to switch between voice and text and handling conversations in 12 languages, with reports delivered in English.

Daktela offers a comprehensive cloud-based Contact Center as a Service (CCaaS) platform designed to streamline omnichannel communication and enhance customer service. It features an AI-first approach, automating over 90% of conversations with tools like the AI Chatbot for 24/7 digital concierge services, the AI Voicebot for natural inbound and outbound call management, and the AI Email bot for instant replies and workflow automation. The platform unifies various communication channels such as voice, chat, email, and social media, providing real-time analytics, smart routing, and agent assistance through its Copilot and Power Pack features. Daktela aims to improve efficiency, reduce response times, and boost customer satisfaction for businesses across diverse industries.

KaptionAI is a comprehensive AI platform specifically designed for WhatsApp Business, aiming to transform customer interactions into business opportunities. It offers an AI-powered inbox, automation capabilities, and analytics, all integrated into one solution. Key features include an AI Copilot that lives directly within the chat to help teams resolve tickets faster, offering automated responses for common queries and seamless transitions to human agents when needed. The platform supports global communication with live translation in over 90 languages and instant transcriptions of voice notes. KaptionAI also provides a team inbox for collaborative work, mobile apps with powerful actions from the lock screen, and rich analytics to track resolution times and team performance. It integrates with major CRMs like Salesforce and HubSpot, ERPs, and custom systems via API, and supports omnichannel communication beyond WhatsApp to include email, TikTok, Instagram, Facebook, and Telegram.

Samespace is a comprehensive contact center platform designed for the AI Age, integrating intelligent automation with human expertise to deliver high-performance customer experiences across all channels. The platform features Origon AI, which builds and scales AI Agents for complex workflows, connecting to CRMs, databases, and enterprise systems while maintaining complete customer history and intent. Its Studio allows users to design and launch sophisticated customer journeys without coding, using a drag-and-drop interface. Samespace also offers Insights for real-time operational intelligence, live agent monitoring, and AI-powered analytics. With its Apps feature, it provides ready-day-one enterprise integrations for existing systems like CRM and telephony, eliminating the need for custom builds.

SESTEK offers AI-powered conversational solutions designed to optimize customer service operations. Their suite of products includes AI Agents for fast and accurate resolution across various channels like voice, chat, and WhatsApp, leveraging a hybrid NLP + LLM architecture. The platform also features market-leading speech recognition with up to 98% accuracy, text-to-speech capabilities in over 40 languages for human-like interactions, and comprehensive conversational intelligence analytics to understand customer interactions better. Additionally, SESTEK provides Automated Quality Management (AQM) to streamline QM processes, agent assist tools for real-time support, and virtual translators for multilingual customer service. These solutions are built on 100% in-house developed technologies, with a strong focus on R&D and a 100% project delivery success rate.

Omogen is an AI-powered voice agent, named Alex, designed to streamline the recruitment process by automating candidate pre-qualification and activation. Alex filters, calls, evaluates, and prioritizes every application, providing recruiters with an actionable shortlist immediately. The platform integrates natively with over 45 ATS platforms, including Teamtailor, Workday, Lever, and Greenhouse, ensuring real-time synchronization of results. Alex conducts automated voice calls 24/7 in 8 languages, records and transcribes conversations, and assesses candidates against defined hiring criteria. Recruiters receive full candidate reports, smart prioritization, and automated workflows, significantly reducing screening time and improving candidate engagement.

Vocca is an AI-powered voice assistant specifically designed for healthcare groups and practices, managing patient calls, bookings, and reminders around the clock. This allows healthcare teams to focus more on patient care and less on administrative tasks. The platform acts as an AI receptionist, handling inbound and outbound calls, scheduling, rescheduling, and canceling appointments by integrating directly with calendars and EHR systems. Vocca understands clinical vocabulary, adapts to various specialties, and adheres to custom scheduling logic and communication styles. It is built with enterprise-grade security, ensuring GDPR compliance, local data residency, and never using patient data for model training. Practices using Vocca typically see significant reductions in missed appointments, increased new appointments, and substantial time savings for staff.

Ringflow offers an AI-powered cloud communication platform designed to enhance customer satisfaction and team productivity for businesses of all sizes. It unifies voice, messaging, and video calls into a single system, streamlining communication and management. Key features include a Smart Dialer that prioritizes high-value leads, real-time analytics for performance tracking, and AI-powered enhancements like intelligent transcription, AI-generated summaries, automated action item detection, real-time translation, and AI noise cancellation. The platform integrates seamlessly with existing CRM and enterprise tools like HubSpot, Salesforce, and Zendesk, ensuring smooth workflows and efficient collaboration. Ringflow provides tailored solutions for various industries, including healthcare, retail, and finance, with a strong focus on secure communication through end-to-end encryption and regulatory compliance.

ContactSwing.AI provides enterprise-grade AI voice agents designed to transform business phone calls. The platform enables businesses to deploy 24/7 AI voice agents in minutes, automating tasks like lead qualification, appointment booking, and customer support. It features a no-code AI agent builder for custom conversation flows, triggers, and responses, and integrates seamlessly with existing CRMs and calendars. ContactSwing.AI's voice agents are capable of natural, human-like conversations, understanding context, handling interruptions, and adapting responses. The platform supports multi-channel voice communication, including phone calls, voicemail, and callback requests, and offers comprehensive analytics for performance monitoring and optimization.

Transform9 offers uniquely built AI voice agents specifically designed for specialty physician practices. These agents are engineered to eliminate patient hold times, significantly reduce call center operational costs, and ensure physician schedules are consistently filled around the clock. The platform integrates seamlessly with existing EMR and phone systems, providing solutions like comprehensive scheduling, new patient intake with insurance verification, and smart call routing. Transform9 also includes tasking and navigator agents for prescription refills and patient inquiries, alongside outreach agents for proactive patient engagement, recalls, and appointment reminders. This comprehensive suite aims to enhance patient access, streamline operations, and drive revenue growth for medical practices.

ConnexAI offers a comprehensive conversational AI platform designed to enhance customer engagement and operational efficiency. Its core product suite, Athena, includes AI Agents for 24/7 support across channels, AI Analytics for transforming conversations into actionable insights, and AI Voice for natural-sounding speech from text. The platform also features Automatic Speech Recognition (ASR) for accurate transcription and AI Quality for scorecards and reporting. ConnexAI aims to automate support, provide real-time insights, and drive growth for businesses, with a focus on enterprise-grade security and scalability, meeting compliance standards like SOC 2, GDPR, HIPAA, and ISO.

BOT Shreyasi is an AI-powered recruitment automation platform designed to streamline the hiring process for modern HR teams. It leverages conversational AI and virtual AI recruiters to automate tasks from pre-screening to interview scheduling, significantly reducing time-to-hire and operational costs. The platform offers intelligent filtering to identify qualified candidates, multi-lingual conversational AI for global reach, and data-driven assessments using frameworks like CEFR and CBTE for unbiased evaluations. With an all-in-one dashboard, users can design recruitment campaigns, automate outreach, and manage workflows. BOT Shreyasi integrates seamlessly with existing recruitment ecosystems like Jobvite, Workday, and LinkedIn, ensuring data organization and reduced manual entry.

Dialora.ai offers advanced AI voice agents designed to automate sales, support, and outreach for businesses. These agents can handle both incoming and outgoing customer calls, including arranging appointments, answering FAQs, sending reminders, and following up, all without human intervention. The platform allows for smart outbound campaigns with personalized timing and lead uploads, and can automatically answer and qualify inbound calls 24/7. It integrates seamlessly with existing CRMs and tools like HubSpot, Salesforce, and Google Calendar. Users can choose from pre-built industry templates or train agents on their specific business knowledge, with full control over voice characteristics and language. Dialora.ai also provides access to call history, transcripts, sentiment analysis, and data extraction for CRM updates, ensuring secure and compliant interactions.

Purpal.ai functions as an autonomous Product Manager (PM) agent, designed to streamline the product development lifecycle. It connects to various signal sources like Intercom, Figma, Jira, Linear, and CSV files to ingest customer feedback and product-related data. The AI agent then detects patterns, clusters themes, and drafts comprehensive specifications, including PRDs, UX briefs, engineering tickets with acceptance criteria, and tracking plans. A key differentiator is its quality validation step, which catches missing metrics, uncited claims, and gaps before specs reach engineering. Purpal.ai aims to free PMs from document assembly, enabling them to focus on strategic decision-making. It supports seamless handoff to engineering teams via Jira or Linear, or to AI coding agents through an API, ensuring specs are structured for both human and machine consumption.

Natterbox offers an AI-powered contact center solution designed for Salesforce-first companies, enabling seamless voice integration and personalized customer experiences. The platform features AI Assistants and AI Agents that provide 24/7 customer service across multiple channels including voice, SMS, and WhatsApp, eliminating call queues and repeat questions. It boasts deep Salesforce integration, ensuring context is retained across interactions and passed to human agents when needed. Natterbox also provides advanced analytics, automated data capture, and Microsoft Teams integration. With its own telecom infrastructure, Natterbox guarantees high uptime and offers an easy-to-use interface for deploying AI in minutes, not months, making it a reliable and compliant solution for modern contact centers.