How does Born Digital's conversational AI differ from standard chatbots?
Born Digital's platform provides human-like interactions using cutting-edge NLP and integrates smoothly with business systems. Unlike basic Q&A bots, it offers omni-channel solutions with analytics for chat, voice, email, and social media, enabling data-driven process improvements and automations.
What kind of analytics does Born Digital offer?
The platform provides real-time analytics of customer conversations, call evaluation, adherence monitoring, and identification of improvement opportunities. It also includes call transcription with visualization and full-text search, all presented on an easy-to-use, customizable dashboard.
Which channels and systems can Born Digital integrate with?
Born Digital deploys across chat, voice, and email, and integrates with platforms like Facebook, WhatsApp, iMessage, Viber, and Microsoft Teams. It also connects with contact center providers (Cisco, Avaya, Vonage) and CRM/core systems (Microsoft Dynamics, Salesforce, Hubspot, SAP).
Does Born Digital support multiple languages?
Yes, Born Digital's solution is multilingual and supports all languages. This ensures that the knowledge base bot can respond accurately in the customer's requested language, and analytics can process interactions in any chosen language.
Is it possible to host Born Digital on my own environment?
Born Digital allows on-premise installation with some exceptions. While cloud deployment, primarily on Microsoft Azure, is preferred, the platform is cloud-agnostic and can run seamlessly across any cloud provider based on your preferences.