Born Digital

Born Digital is a Customer Support & CX tool that provides AI agents and digital humans to automate business processes. It offers conversational AI, analytics, and digital human solutions across various channels and industries.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Technical

About

What is Born Digital?

Born Digital is an AI Agent Platform designed to create digital humans that think, communicate, analyze, and deliver just like a human team, or better. It automates entire business processes end-to-end across chat, voice, and digital avatars. The platform offers three core products: Conversational Agents for personalized, automated conversations across all channels; Insight Analytics for real-time analysis of customer interactions to identify improvements and automate actions; and Digital Humans that look, talk, and act like people while executing complex workflows. Born Digital integrates with various contact center providers, digital messaging platforms, and CRM systems, and supports all languages, making it a versatile solution for enhancing customer experience and operational efficiency.

Best used for

Ideal for businesses who need to automate customer interactions across chat, voice, and email, gain deep insights from customer conversations, and deploy digital human agents for various roles. Especially valuable for large organizations seeking to enhance customer experience, streamline operations, and improve KPIs through advanced AI.

Common actions

automate customer service

analyze customer interactions

deploy digital humans

manage outbound calls

integrate business systems

Capabilities

Key features

AI conversational agents
Digital human avatars
Omnichannel communication
AI-powered analytics
Multilingual support
CRM integrations
End-to-end process automation

Target Audience

customer service managerscontact center directorsbusiness process automation specialistscxos

Integrations

ciscoavayavonagemessengerwhatsappinstagramimessageviber+ 5 more

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check borndigital.ai for current pricing.

FAQs

How does Born Digital's conversational AI differ from standard chatbots?

Born Digital's platform provides human-like interactions using cutting-edge NLP and integrates smoothly with business systems. Unlike basic Q&A bots, it offers omni-channel solutions with analytics for chat, voice, email, and social media, enabling data-driven process improvements and automations.

What kind of analytics does Born Digital offer?

The platform provides real-time analytics of customer conversations, call evaluation, adherence monitoring, and identification of improvement opportunities. It also includes call transcription with visualization and full-text search, all presented on an easy-to-use, customizable dashboard.

Which channels and systems can Born Digital integrate with?

Born Digital deploys across chat, voice, and email, and integrates with platforms like Facebook, WhatsApp, iMessage, Viber, and Microsoft Teams. It also connects with contact center providers (Cisco, Avaya, Vonage) and CRM/core systems (Microsoft Dynamics, Salesforce, Hubspot, SAP).

Does Born Digital support multiple languages?

Yes, Born Digital's solution is multilingual and supports all languages. This ensures that the knowledge base bot can respond accurately in the customer's requested language, and analytics can process interactions in any chosen language.

Is it possible to host Born Digital on my own environment?

Born Digital allows on-premise installation with some exceptions. While cloud deployment, primarily on Microsoft Azure, is preferred, the platform is cloud-agnostic and can run seamlessly across any cloud provider based on your preferences.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Also listed in

This tool also appears in

Data & Analytics › Business Intelligence AI Agents & Automation › Chatbots & Conversational AI

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