Customer Support & CX

Conversly is an AI-powered customer success platform designed to provide powerful voice and video agents for customer support teams. It automates inbound customer calls and video interactions 24/7, handling queries related to order status, delivery updates, refunds, and more. The platform offers a voice support agent, a login agent for secure passwordless authentication, and a video agent that guides users through issues with screen sharing. Conversly aims to reduce support costs, provide always-on assistance, and integrate seamlessly with existing CRM and helpdesk tools. It supports human-like conversations and can be deployed quickly, often in under 10 minutes.

AI Phone Number by ChatOdyssey offers a unique solution for managing communications with an AI-powered phone number. This service provides a real phone number that functions like any regular line but comes with an integrated AI assistant. The AI can answer calls when you're busy, manage voicemails, and even respond to messages, providing intelligent summaries and actionable insights from every conversation. It supports both inbound and outbound calls, as well as SMS and MMS, across 65 countries including the US, Canada, and UK. Users can choose specific area codes or toll-free numbers and personalize the AI's voice and responses, making it ideal for both personal privacy and business communication.

Chatbot Builder AI is a platform designed for quickly deploying custom GPT chatbots in under 5 minutes. It enables users to build sophisticated chatbots for websites, social media, emails, and phone calls, integrating seamlessly with technologies like OpenAI and Google AI's Gemini. The platform offers a user-friendly interface for both beginners and professionals, focusing on automating customer service, simplifying communication, and tailoring user experiences. Key features include cross-channel support, built-in marketing tools, personalization with business data, and powerful analytics. It also provides a White Label Enterprise solution for agencies to launch their own branded chatbot platforms.

Speakease AI redefines global communication by offering real-time, AI-powered translation that goes beyond literal word-for-word interpretation. The platform is built to understand emotion, culture, and context, ensuring nuanced and accurate communication across more than 70 languages, including regional dialects. Utilizing a custom multimodal architecture, Speakease AI processes audio and text simultaneously for near-instant interpretation, making conversations feel natural. It acts as a universal interpreter, adapting to various needs from translating PDF contracts and interpreting live video calls to reading street signs via camera. The tool analyzes vocal intonation and pacing to detect and convey emotion, ensuring the intent behind words is captured, whether a speaker is frustrated or excited. Speakease AI aims to create a seamless, universal, and deeply human AI-driven connection experience.

KLaunch by Capacity offers a comprehensive AI-powered support automation platform designed to enhance customer and team interactions. It provides intelligent virtual agents that integrate across various communication channels including chat, voice, email, SMS, and web self-service. Key features include Agent Assist for real-time AI suggestions and coaching, Campaigns + Workflows to automate tasks and streamline operations, and Conversational AI with speech recognition and branded voices. The platform also offers Insights + Analytics for performance tracking and predictive optimization, alongside enterprise-grade security and over 250 prebuilt integrations. KLaunch aims to increase deflections, reduce handle times, boost conversions, and automate processes for businesses across diverse industries.

Automate Planet offers an AI-powered phone answering service designed for small businesses, ensuring no call is missed. This virtual receptionist operates 24/7, capable of handling various tasks such as booking appointments, capturing new leads, and sending automated follow-up messages. The service aims to automate customer interactions, freeing up business owners and staff to focus on core operations. It's presented as a solution to stop missing calls and streamline communication, offering a cost-effective alternative to hiring additional front desk staff. Automate Planet integrates with existing systems to provide a seamless experience for managing customer interactions.

BREEZ is an AI-powered self-service kiosk developed by Cyntra, designed to streamline operations and enhance customer experience across various industries like retail, hospitality, food & beverage, entertainment, healthcare, and fitness. The kiosk features voice-activated AI, facial recognition, and RFID scanning for effortless 30-second self-checkout. Its gamified interface keeps users engaged with real-time rewards, personalized offers, and order customization. BREEZ aims to boost accuracy by reducing human error and minimizing order mistakes, leading to increased efficiency and higher profits. The system also provides AI-driven smart tech for purchase behavior analysis, smart cart suggestions, and seamless integrations with existing POS systems like Clover, Square, and NCR. It supports multi-location businesses with centralized control and AI-backed insights for optimizing stock, pricing, and promotions.

Konverso offers a no-code platform for creating and deploying personalized AI agents designed to empower teams across IT, HR, customer support, sales, marketing, and knowledge management. The platform integrates advanced intelligent systems and multi-system architectures to process complex data, functioning as conversational agents or virtual assistants leveraging large language models (LLMs). Konverso emphasizes security and compliance, being GDPR compliant and SOC 2 Type II certified, with complete data control and ownership for users. It supports integrations with popular enterprise tools like Microsoft Teams, SharePoint, Atlassian, Confluence, and Google Drive, and offers built-in RAG capabilities. Konverso is built with European values in mind, ensuring data privacy, security, and sovereignty.

Thunai Inc offers an Agentic AI platform designed for end-to-end customer service and workflow orchestration, enabling businesses to automate conversations, eliminate data silos, and drive high-fidelity business outcomes. The platform features Thunai Brain for smart knowledge management, Thunai Omni for unified customer touchpoints, Thunai Reflect for extracting insights from customer feedback, and Thunai Revenue for converting sales data into actionable opportunities. It includes AI agents for voice, chat, email, and meetings, and offers solutions tailored for industries like healthcare, insurance, banking, and retail. Thunai integrates with over 50 enterprise platforms, including Salesforce and ServiceNow, and can be deployed on-premises for strict data security requirements.

Callchimp.ai is an AI-powered call center solution designed to automate and enhance telecommunication with GPT-driven bulk calling. It offers scalable, user-friendly, and customizable features optimized for seamless integration and usability across multiple industries. The platform supports both outbound and inbound calls, transactional calls, and lead qualification, helping businesses automate sales outreach, customer retention, surveys, appointment reminders, and payment collection. Callchimp.ai aims to offload repetitive tasks to AI agents, reduce wait times, and improve call quality, providing a cost-effective alternative to traditional call center operations. It integrates with existing CRMs and offers flexible pricing plans starting as low as ~$0.05 per call.

Qualify.bot is an AI-powered voice automation tool specifically designed for commercial loan brokers. It streamlines the entire commercial loan brokerage workflow by leveraging advanced AI voice technology. The primary goal of Qualify.bot is to significantly reduce manual effort, aiming to eliminate 80% of traditional tasks, while simultaneously ensuring that the quality of loan deals remains high. This automation helps brokers manage a higher volume of applications and inquiries efficiently, improving productivity and operational effectiveness in the commercial lending sector.

DefSoft Inc. is an AI technology company based in ODTÜ Teknokent, Turkey, specializing in advanced enterprise AI solutions. They develop large language models (LLMs), RAG-based systems, agentic AI, and voice AI assistants to transform corporate operations. DefSoft offers customizable AI call centers, intelligent communication infrastructures, and next-generation web and mobile applications. Their expertise extends to developing high-performance, scalable web platforms using Next.js and React, as well as native iOS and Android mobile apps. They aim to redefine how businesses interact with technology by providing strategic solutions that enhance efficiency, reduce costs, and maximize customer satisfaction.

AiChat delivers advanced AI solutions to enhance customer engagement, simplify processes, and fuel business growth through agentic AI. It provides human-like AI chatbots for natural responses and tailored recommendations, alongside Voice AI for effortless, hands-free interactions. The platform features an AI Agent for personalized and efficient customer engagement across various platforms, and Agent CoPilot for easy knowledge base management. AiChat also offers conversational sales and marketing tools for personalized conversations, smart segmentation, and lead generation, helping businesses convert conversations into sales with seamless payment options. It integrates with popular messaging channels like WhatsApp, Messenger, Instagram, LINE, and KakaoTalk.

Onvego provides a Digital Contact Center (DCC) operating system designed for CX managers to autonomously handle customer interactions. It allows users to build and scale AI agents without requiring engineering support or coding. The platform focuses on full resolution of customer issues, executing tasks across internal tools like CRM, ERP, and billing, rather than just providing simple Q&A. Onvego also features smart recovery for exceptions, structured insights from interactions, and a dashboard for building logic, monitoring live interactions, and analyzing performance. It aims to reduce operational costs, improve availability, and enhance customer service for high-volume, high-stakes interactions across various sectors.

AgentVoice is an advanced AI voice platform designed to automate phone call tasks for businesses. Its AI voice agents can make and receive calls, schedule appointments, update CRM systems, and send text messages, all without human intervention. The platform boasts natural conversations with sub-second latency, handling interruptions and background noise effectively. AgentVoice agents possess tool-aware memory, remembering past interactions and customer context across multiple calls. It supports pre-call, in-call, and post-call workflow automation, allowing for custom logic or templates to complete tasks during conversations. The tool is built for quick deployment, enabling users to launch a working agent in less than 30 minutes, and offers extensive integration capabilities with over 200 tools via Zapier, Make, n8n, or direct API access.

AssistYou Group delivers advanced AI-powered voice assistants designed to optimize customer service operations. The platform offers smart routing to direct callers efficiently with 96% accuracy, secure verification using real-time customer data, and AI-powered FAQs that leverage your knowledge base for instant, 24/7 answers. It also provides intuitive self-service options to reduce call volumes and transforms calls into strategic insights through automatic transcription, summarization, and semantic clustering. AssistYou ensures secure and safe data handling with ISO27001 certification and GDPR compliance, handles approximately 1 million calls per month, and integrates seamlessly with existing systems, providing advisory workshops and KPI monitoring for successful implementation.

Invoca is a revenue execution platform that leverages AI to unlock powerful analytics from phone conversations. It arms marketing, sales, and contact centers with insights to drive and convert more calls into customers and revenue. The platform features AI Agents for voice and SMS, call tracking, and Signal AI for interaction management. Invoca integrates with platforms like Google and social advertising, offering APIs and webhooks for enhanced data utilization. It helps connect paid media spend to revenue, convert demand with AI agents, boost contact center conversions, and drive performance with AI-powered insights. Invoca is recognized as a leader in real-time revenue execution platforms.

Salient offers AI voice agents specifically designed for US consumer lending operations, ensuring compliance with regulations from agencies like the CFPB, OCC, FDIC, and NCUA. The platform automates complex workflows such as collections, customer service, disputes, chargebacks, and total-loss mitigation. Salient's agents, including Taylor for customer service and collections, Marshall for compliance monitoring, Flyn for insurance claims, and Alex for credit card disputes, leverage borrower-level memory for personalized interactions. This allows for more relevant conversations, reduced repeated questions, and improved outcomes. The system integrates seamlessly with existing loan systems, contact centers, and payment processors, enabling lenders to launch pilots without disrupting current infrastructure. Salient emphasizes compliance and governance, with automated testing for policy changes and one-click export of evidence packs for audits.

Altnativ provides an AI-powered suite designed to automate customer interactions and administrative tasks for small to growing businesses and enterprises. It features an AI Receptionist, Talk/xpress, which answers calls, books appointments, blocks spam, and sends confirmations in multiple languages. The platform also includes a Lead Responder for instant replies across various messaging channels, and Business Ops Flowdesk for automating quotes, invoices, payments, and reviews. For enterprises, Altnativ offers Talk/alpha for handling thousands of concurrent calls with CRM integrations, and Speech Analytics for 100% call coverage, live sentiment analysis, and compliance. Setup is quick, often within 15 minutes, allowing businesses to forward existing numbers and integrate pricing for immediate AI takeover.

Vagent offers a natural voice interface for interacting with custom AI agents, addressing the frustration of typing on mobile. It integrates seamlessly with any backend, such as n8n, using a single webhook for connection and authentication. The tool leverages OpenAI Speech for high-quality, natural-sounding speech in over 60 languages, with automatic detection for both input and output. Users can differentiate between spoken and written output, supporting Markdown. Vagent prioritizes privacy by not collecting user data, storing settings and chat history locally. It also provides an n8n workflow template for building multi-agent systems with modularity and abstraction layers, including a 'Trust but Review' feature for action confirmation.

Aguken AI offers human-like AI voice agents designed to handle customer interactions at scale, particularly for Indian enterprises and SMBs. The platform supports a wide range of Indian languages, including Hindi, Tamil, Bengali, and Marathi, ensuring customers feel understood in their native tongue. Key features include inbound support for order status, refunds, and FAQs, as well as lead qualification for capturing intent and scheduling demos. Aguken AI also provides conversation analytics with live dashboards and real-time metrics. The service operates 24/7, offering continuous customer support without breaks, and its AI agents are designed to have human-like conversations, remembering details and tailoring responses to each customer. The process involves voice CX discovery, conversation design, agent build and integration, pilot testing, and ongoing optimization.

nuhello is an AI-powered customer service platform designed to automate and streamline customer interactions across multiple channels. It offers voice-enabled AI chatbots that provide instant answers, ticket and email management to solve complex issues and eliminate email clutter, and a knowledge base for customer self-service. The platform also includes instant video guides, uptime monitoring, and AI meetings & bookings. nuhello integrates with over 500 tools, including Shopify, and aims to reduce support tickets by up to 85% by handling voice, chat, email, and bookings. It helps businesses resolve issues faster, complete customer tasks, and prevent escalations by bringing all customer conversations, history, and context into one intelligent workspace.

Kommunicate is an AI-first customer service automation platform designed to help support teams reduce ticket volume and improve customer satisfaction. It unifies support automation with smart AI agents that know when to answer, escalate, or step aside, ensuring human handoff is built-in, not an afterthought. The platform supports omnichannel deployment across web, WhatsApp, email, and mobile apps, working with leading AI models like OpenAI, Anthropic, and Gemini. Kommunicate focuses on controllable automation, allowing teams to define what AI handles and when human intervention is needed, providing clear visibility into AI agent behavior and performance. It aims for fast time-to-value, enabling deployment in days rather than months, and offers features like AI email ticketing, live chat, and FAQ chatbots.

Famulor AI is a revolutionary omnichannel AI platform designed to automate customer interactions across phone, WhatsApp, live voice, and chat. It acts as an intelligent AI phone assistant, capable of handling both inbound and outbound calls for tasks like lead qualification, customer support, and appointment scheduling. The platform boasts human-like, intelligent, and 24/7 availability with ultra-low latency responses under 600ms. Famulor AI is GDPR-compliant, hosted in the EU, and offers a no-code visual flow builder for easy setup and automation. It supports over 100 languages, integrates with 300+ business tools, and allows for voice cloning, making it a highly flexible and scalable solution for businesses.