Thunai Inc

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Thunai Inc is an AI Customer Service & Workflow Orchestration platform that automates conversations and eliminates data silos. It provides agentic AI for end-to-end customer service and operations decision intelligence.

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At a glance

Pricing

Enterprise

Free tier

API

Skill level

Technical

About

What is Thunai Inc?

Thunai Inc offers an Agentic AI platform designed for end-to-end customer service and workflow orchestration, enabling businesses to automate conversations, eliminate data silos, and drive high-fidelity business outcomes. The platform features Thunai Brain for smart knowledge management, Thunai Omni for unified customer touchpoints, Thunai Reflect for extracting insights from customer feedback, and Thunai Revenue for converting sales data into actionable opportunities. It includes AI agents for voice, chat, email, and meetings, and offers solutions tailored for industries like healthcare, insurance, banking, and retail. Thunai integrates with over 50 enterprise platforms, including Salesforce and ServiceNow, and can be deployed on-premises for strict data security requirements.

Best used for

Ideal for enterprises and large organizations who need to automate customer interactions, gain real-time operational intelligence, and streamline complex workflows. Especially valuable for deflecting support queries, improving document retrieval accuracy, and identifying revenue opportunities across various industries.

Common actions

automate customer service

orchestrate workflows

manage knowledge

analyze customer feedback

optimize sales

Capabilities

Key features

AI-powered voice agents
Smart knowledge management
Real-time call scoring
Workflow automation
Omnichannel support
Customer sentiment analysis
Revenue intelligence

Target Audience

sales repcustomer supportproduct managerstartup founder

Integrations

amazon-connectmicrosoft-teamsringcentralgenesyssalesforceservicenowhubspotjira+ 1 more

Pricing & Plans

Enterprise

Not publicly disclosed. Check thunai.ai for current pricing.

FAQs

What makes Thunai different from other contact center AI solutions?

Thunai differentiates itself through advanced AI-powered voice and chat agents, proactive insights, sentiment analysis, and workflow automation capabilities that go beyond simple rule-based bots, offering a more comprehensive solution for customer service and operations.

Does Thunai offer on-premises deployment options?

Yes, Thunai provides on-premises deployment for organizations that have strict data security and compliance requirements. This allows for greater control over sensitive customer data and infrastructure.

How does Thunai help in customer support automation?

Thunai automates support by providing agents with quick access to relevant information, suggesting answers, and automating responses for both common and complex customer queries. It also offers real-time assistance and post-call automation.

How does Thunai handle sensitive customer data?

Thunai employs robust security measures, including encryption and access controls, and adheres to relevant data privacy regulations. This ensures that sensitive customer information is protected and handled responsibly.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success

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AI Agents & Automation › Workflow Agents

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