Level AI

Level AI is a Customer Support & CX tool that enhances customer experience and operational efficiency in contact centers. It leverages proprietary AI models for real-time agent assistance and automated quality assurance.

Claim this tool

No Views Yet

At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Technical

About

What is Level AI?

Level AI offers a comprehensive suite of advanced artificial intelligence solutions designed to transform customer experience and operational efficiency for service and contact center teams. Utilizing proprietary AI models, including generative AI and semantic intelligence, the platform provides features like AI Virtual Agents for resolving requests, Automated Quality Assurance for consistent scoring without sampling, and Agent Coaching derived from real conversations. It also offers Voice of the Customer insights to detect themes and sentiment shifts, and Agent Assist for real-time guidance during live interactions. Level AI helps businesses uncover hidden insights, proactively improve customer experiences, and drive growth by turning every customer interaction into actionable context.

Best used for

Ideal for contact center leaders and agents who need to automate customer service tasks, improve agent performance through real-time guidance and coaching, and gain deep insights from customer interactions. Especially valuable for organizations in financial services, insurance, healthcare, and retail seeking to enhance CX and operational efficiency.

Common actions

automate customer service

improve agent performance

analyze customer interactions

enhance customer experience

monitor compliance

Capabilities

Key features

AI Virtual Agent
Automated Quality Assurance
Agent Coaching
Voice of Customer Insights
Real-time Agent Assist
Business Insights

Target Audience

contact center managerscustomer service directorsoperations managerscx leaders

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check thelevel.ai for current pricing.

FAQs

What types of AI does Level AI utilize for customer service?

Level AI leverages proprietary AI models, including the latest generative AI and semantic intelligence technologies. These advanced AI capabilities are applied across various solutions to improve customer experience, increase operational efficiency, and transform contact center operations.

How does Level AI help improve agent performance?

Level AI offers real-time AI assistance for agents during live interactions, providing consistent guidance aligned with policy and context. It also includes Agent Coaching tools that identify strengths and gaps from real conversations, helping prioritize improvements and track progress over time.

Can Level AI provide insights into customer sentiment and trends?

Yes, Level AI's Voice of the Customer feature allows businesses to see what customers are saying at scale. It detects themes, sentiment shifts, and root causes of issues across 100% of interactions, turning unstructured conversations into actionable business insights.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Also listed in

This tool also appears in

Data & Analytics › Business Intelligence

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce