Dialpad

Dialpad is an AI-powered customer communications platform that unifies calls, messages, and meetings. It leverages Agentic AI to transform customer experience at scale, offering real-time insights for support, sales, and internal teams.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Mixed

About

What is Dialpad?

Dialpad is an AI-native, Agentic AI-powered omnichannel contact center and communications platform designed to elevate every conversation. It provides a unified solution for calls, messages, and meetings, tapping into real-time AI insights to enhance and streamline interactions for support, sales, and internal teams. Key features include built-in speech recognition (Dialpad AI) for communication insights, real-time coaching, and comprehensive reporting capabilities like call data, keyword tracking, and sentiment analysis. Dialpad aims to improve customer experience and team productivity by offering a platform that syncs across devices and integrates with essential business tools like Salesforce and Zendesk.

Best used for

Ideal for sales reps and product managers who need to enhance customer interactions, gain real-time insights from calls, and streamline communication across various channels. Especially valuable for organizations looking to transform customer experience at scale with Agentic AI-powered tools.

Common actions

improve customer experience

streamline communication

gain call insights

automate sales coaching

manage contact center

Capabilities

Key features

AI-powered speech recognition
Real-time coaching
Omnichannel communication
Comprehensive call reporting
Salesforce integration
Zendesk integration
Slack integration

Target Audience

sales repproduct manager

Integrations

salesforcezendeskslackmicrosoft-teamsokta

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check dialpad.com for current pricing.

FAQs

How does Dialpad AI enhance customer communications?

Dialpad AI provides built-in speech recognition, offering real-time insights during calls. It helps improve customer experience by identifying key moments, sentiment, and tracking keywords, enabling agents to adjust their approach and managers to provide timely coaching.

What kind of reporting capabilities does Dialpad offer?

Dialpad offers extensive reporting, including call data, leaderboard data, keyword and moment tracking (e.g., positive sentiment, manager attention needed), device adoption, and hold queue metrics. It also provides real-time call center dashboards and flexible API-based reporting.

How does Dialpad integrate with other business tools?

Dialpad integrates with popular tools like Salesforce, Zendesk, and Slack. These integrations enable features such as automatic call logging, contextual customer information display, click-to-call, and real-time alerts for call activity in shared channels.

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Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Also listed in

This tool also appears in

Productivity & Business › Meetings & Communication AI Agents & Automation › Voice Agents

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