What is ChatIQ AI used for?
ChatIQ AI is used to build an AI chatbot and support ticketing system, trained on your company's data. It answers customer questions instantly, prioritizes tickets, and can hand off to human support when needed. The AI learns over time, building memory for faster responses.
How does ChatIQ AI's support ticketing work?
ChatIQ AI integrates support ticketing directly into the chatbot. Customers can submit tickets or use the AI for answers. If the AI can't answer, it prompts a ticket submission. Tickets are categorized and prioritized using your company data, and you can manage and draft email responses within the dashboard.
How can I train the ChatIQ AI?
You can train the ChatIQ AI by scraping your website, uploading PDF files, or providing plain text. Depending on your plan, you can scrape up to 250 URLs, with training times ranging from 2-15 minutes. This data is then used by both the chatbot and ticketing solutions.
Can ChatIQ AI be added to my website?
Yes, ChatIQ AI provides an embeddable and customizable widget for your website. You can copy the embed code from the 'Launch' tab in your dashboard. Branding, including logos, widget design, and colors, can be customized, and changes are instantly reflected without re-embedding.
What are the pricing options for ChatIQ AI?
ChatIQ AI offers a 14-day free trial. Paid plans start at $7/month for the Starter plan, which includes unlimited support tickets, 25,000 messages, and 5,000,000 uploaded words. Professional and Enterprise plans offer more features and higher limits.