Perfect Wiki

Perfect Wiki is a Customer Support & CX tool that transforms company knowledge into an AI agent for Microsoft Teams. It helps teams manage SOPs, FAQs, and guides, providing instant answers within the Teams environment.

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At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

Skill level

Non-technical

About

What is Perfect Wiki?

Perfect Wiki is an AI Knowledge Agent designed for Microsoft Teams, enabling organizations to effortlessly convert their company knowledge into a powerful, always-evolving AI agent. This tool supports colleagues and customers by providing instant answers directly within Microsoft Teams, eliminating the need to switch contexts. It allows users to transform SOPs, FAQs, manuals, and guides into a professional company knowledge base, and its AI can reply to questions based on this data. Key features include importing data from various sources like OneDrive and SharePoint, customized access rights for security, and the ability to create multiple knowledge bases for different departments. Perfect Wiki also offers 100% AI-generated weekly reports to identify knowledge gaps, track user engagement, and discover content bits for further AI Agent development.

Best used for

Ideal for product managers, sales reps, and marketers who need to centralize company knowledge, automate responses to common questions, and continuously improve their documentation. Especially valuable for organizations using Microsoft Teams that want to leverage AI for internal and external support.

Common actions

create knowledge base

automate customer support

manage company documentation

analyze knowledge gaps

integrate AI into Teams

Capabilities

Key features

AI knowledge agent
Microsoft Teams integration
Transform company knowledge
Import data from SharePoint
Customized access rights
Multiple knowledge bases
AI-generated weekly reports

Target Audience

product managersales repmarketer

Integrations

microsoft-teamsslackchatgptcopilotsharepointonedrivepower-automatesalesforce

Pricing & Plans

Freemium · Paid · Enterprise · Starting at USD 79.00

Paid. Paid options start at $79/month.

FAQs

What is the pricing structure for Perfect Wiki?

Perfect Wiki offers a 14-day free trial with full access to all features. The Basic plan costs $9 per editor/month, billed for 3 years with a minimum of 5 editors. An Enterprise plan is available for custom pricing, starting at 100 editors, offering additional features like scheduled backups and dedicated support.

Can Perfect Wiki integrate with other platforms besides Microsoft Teams?

Yes, while primarily designed for Microsoft Teams, Perfect Wiki also offers integrations for Slack, ChatGPT, Copilot, SharePoint, Power Automate, and Salesforce. It can also import data from OneDrive and local files to build your knowledge base.

How does Perfect Wiki help improve a company's knowledge base?

Perfect Wiki generates 100% AI-powered weekly reports that highlight unanswered user queries, track user engagement, and monitor page activity. This data helps identify knowledge gaps, outdated information, and popular search terms, allowing teams to continuously refine and update their content.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success

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Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI Productivity & Business › File & Knowledge Org AI Agents & Automation › General-Purpose Agents AI Agents & Automation › RAG & Document AI Productivity & Business › Team Collaboration

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