Quivr (YC W24)

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Quivr is a Customer Support & CX tool that automates customer support tasks with AI-driven workflows. It uses specialized AI agents to handle tickets, draft responses, and manage knowledge 24/7.

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At a glance

Pricing

Paid · Usage-based

Free tier

API

Yes

Skill level

Mixed

About

What is Quivr (YC W24)?

Quivr is an AI-powered platform designed to automate and enhance customer support operations. It features six specialized AI agents—Kelly (Draft Composer), Michael (Action Executor), Steven (Ticket Router), Joana (Engagement Agent), Lily (Insight Analyzer), and Dan (Knowledge Manager)—each handling specific tasks from drafting responses and processing refunds to routing tickets and updating help articles. The platform integrates with over 50 tools and platforms, including major helpdesks like Zendesk and Intercom, e-commerce platforms, CRMs, and communication tools. Quivr aims to resolve up to 60% of customer support tasks faster, allowing human teams to focus on more complex issues. It offers a usage-based pricing model, ensuring users only pay for actions taken by the AI agents.

Best used for

Ideal for startup founders and small business owners who need to scale their customer support efficiently, automate routine inquiries, and maintain a high CSAT score. Especially valuable for businesses looking to integrate AI agents directly into their existing helpdesk and e-commerce systems for real-time support.

Common actions

automate customer support

manage support tickets

draft customer responses

analyze customer sentiment

update knowledge base

research

Capabilities

Key features

Six specialized AI agents
Custom AI agent builder
Automated ticket routing
AI draft composition
Automated refunds/actions
Knowledge base management
Sentiment analysis

Target Audience

startup foundersmall business ownermarketer

Integrations

intercomzendeskfreshdeskgorgiasshopifywoocommercemagentoprestashop+ 48 more

Pricing & Plans

Paid · Usage-based

Freemium

FAQs

What is included in Quivr's base subscription?

The base subscription, priced at €150/month, includes access to all six AI agents, custom integrations, premium support, configuration assistance, and an admin panel. It also provides an app for your ticketing tool, allowing seamless integration.

How does Quivr's usage-based pricing work?

You only pay when the AI agents take specific actions. For example, Kelly (Draft Composer) costs €0.50 per used drafted answer, Michael (Action Executor) costs €1.00 per auto-resolved ticket, and Steven (Ticket Router) costs €0.03 per tag per ticket.

Can I build my own custom AI agent with Quivr?

Yes, Quivr allows you to build your own custom AI agent. You can define its rules and connect it to various APIs to perform specific tasks not covered by the standard agents, tailoring it to your unique business needs.

Which Quivr agents are free to use?

Dan (Knowledge Manager), which keeps your documentation fresh and accurate, and Lily (Insight Analyzer), which provides analytics and insights on your support data, are both included for free in the base subscription.

What types of integrations does Quivr support?

Quivr integrates with a wide range of tools including helpdesks (Zendesk, Intercom), e-commerce platforms (Shopify, WooCommerce), CRMs (Salesforce, HubSpot), shipping providers (DHL, UPS), payment systems (Stripe, PayPal), communication tools (Slack, WhatsApp), and knowledge bases (Notion, Confluence).

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Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success

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Also listed in

This tool also appears in

Productivity & Business › Workflow Automation

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