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ReflexAI is a Corporate Training tool that provides AI simulations and automated QA for contact centers. It helps teams train, perform, and improve in critical conversations, reducing escalations and onboarding time.
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ReflexAI offers an AI-powered platform designed to transform training and quality assurance for frontline teams, particularly in contact centers. It provides realistic AI training simulations tailored to high-stakes scenarios, allowing agents to practice before live calls. Key features include configurable personas, custom scoring dimensions, and software overlays to simulate CRMs or EMRs. The platform also offers automated quality assurance, providing full visibility into 100% of conversations, tracking cohorts, and identifying performance trends. ReflexAI Studio enables users to build self-serve simulations and scoring models from any script or scenario, supporting both training and QA without requiring code. It is trusted by companies across various industries and ensures security and compliance with standards like SOC 2, HIPAA, and GDPR.
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Paid · Enterprise
Not publicly disclosed. Check reflexai.com for current pricing.
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