SiteGPT is a Customer Support & CX tool that instantly answers visitor questions with a personalized AI chatbot. It trains on your website content and integrates with popular customer service platforms.
SiteGPT is an AI-powered chatbot platform designed to transform website content into intelligent customer conversations. It acts as an expert customer service agent, providing instant answers to visitor questions by training on your specific website content, uploaded files, or raw text. The platform supports over 95 languages and offers features like quick prompts, daily email summaries of chatbot interactions, and seamless escalation to human agents when needed. SiteGPT also includes lead generation capabilities and allows for in-app actions through natural language commands, integrating directly with tools like Crisp, Intercom, and Zendesk to supercharge support teams.
Best used for
Ideal for businesses and support teams who need to provide instant 24/7 customer support, automate responses to common inquiries, and free up human agents for complex tasks. Especially valuable for companies looking to train a chatbot on their specific product or website content to ensure accurate and personalized answers.
What types of content can I use to train my SiteGPT chatbot?
You can train your chatbot using various content sources, including website links, sitemap links, YouTube videos/playlists/channels, Zendesk Help Center links, Gitbook links, or by uploading files like CSV, TXT, PDF, DOCX, PPTX, MD, or any other text-based files. Raw text content can also be entered directly.
Does SiteGPT automatically update my chatbot when my website content changes?
Yes, SiteGPT supports automatic content syncing. Depending on your chosen plan, you can set up automatic refreshes on a monthly, weekly, or daily basis to keep your chatbot's knowledge base current. Manual retraining/resyncing is also available from your dashboard.
Can SiteGPT help with lead generation?
Absolutely. Beyond answering questions, SiteGPT's chatbot can capture details from interested visitors, helping you build a list of potential leads. This feature allows you to seize opportunities and follow up with prospects effectively.
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