Bespoken AI

Bespoken AI is a Testing & QA tool that provides fully automated testing for IVR, AI, and chatbots. It ensures the functionality, scalability, and accuracy of conversational AI systems.

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At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

Skill level

Technical

About

What is Bespoken AI?

Bespoken AI offers comprehensive automated testing, monitoring, and benchmarking solutions for IVR, AI, and chatbot systems. It helps identify and triage defects, optimize customer journeys by eliminating bottlenecks, and ensures high-quality customer experiences at scale. The platform provides various testing types including exploratory, functional, monitoring, load, and model/LLM testing. With 24/7 monitoring and alerts, Bespoken AI offers peace of mind by ensuring conversational AI systems are always working correctly and reliably. It is designed to help enterprises optimize contact center operations and customer interactions.

Best used for

Ideal for developers and QA professionals who need to rigorously test conversational AI systems, monitor their performance continuously, and ensure high-quality customer interactions. Especially valuable for enterprises looking to optimize contact center operations and prevent outages in IVR and chatbot applications.

Common actions

test chatbots

monitor IVR systems

benchmark conversational AI

identify AI defects

optimize customer journeys

Capabilities

Key features

Automated IVR testing
Automated chatbot testing
AI model testing
Continuous monitoring
Load testing
Defect identification
Scalability measurement

Target Audience

developer

Integrations

Not yet documented

Pricing & Plans

Freemium · Paid · Enterprise

Not publicly disclosed. Check bespoken.io for current pricing.

FAQs

What types of conversational AI systems can Bespoken AI test?

Bespoken AI is designed to test a wide range of conversational AI systems, including Interactive Voice Response (IVR) systems, general AI applications, and chatbots. It covers aspects like ASR (Automatic Speech Recognition), NLU (Natural Language Understanding), and overall user functionality.

Does Bespoken AI offer a free trial?

Yes, Bespoken AI offers a limited, 14-day free trial to get started. This allows users to explore the self-serve professional plan features and determine if the tool meets their testing needs before committing to a paid subscription.

What is the difference between the Self-Serve and Guided Professional plans?

The Self-Serve Professional plan allows users to create, manage, and run tests independently. The Guided Professional plan includes expert guidance from the Bespoken team, setup help, and a dedicated support channel, making it suitable for those who need more assistance.

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