IrisAgent

IrisAgent is a Customer Support & CX tool that automates over 50% of customer service tickets using AI agents. It resolves tickets without hallucinations, grounded in your knowledge base and SOPs, and can be deployed in 24 hours.

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At a glance

Pricing

Freemium · Enterprise

Free tier

Yes

API

Skill level

Mixed

About

What is IrisAgent?

IrisAgent is an AI Support Resolution Platform designed to automate customer service operations by leveraging AI agents. It integrates with existing helpdesk systems like Zendesk, Salesforce, and Intercom to resolve tickets without hallucinations, ensuring 95%+ validated accuracy by grounding responses in your knowledge base, SOPs, and backend systems. The platform offers features such as AI agents for chat, email, and voice, Smart Operating Procedures (SOPs) in natural language, automated tagging and routing, and real-time sentiment analysis. IrisAgent aims to reduce escalations, improve resolution times, and free up human agents to focus on complex issues, with many customers going live within 24 hours.

Best used for

Ideal for customer support teams who need to automate routine ticket resolution, improve response times, and reduce agent workload. Especially valuable for businesses looking to scale their support operations with grounded AI, ensuring high accuracy and quick deployment.

Common actions

automate customer support

resolve support tickets

manage customer inquiries

improve customer service

generate knowledge base

Capabilities

Key features

AI agents for chat/email/voice
Smart Operating Procedures
Automated tagging/routing
Real-time sentiment analysis
AutoKB knowledge generation
Workflow automation
Human handoff

Target Audience

startup foundersmall business ownerproduct manager

Integrations

zendesksalesforceintercomfreshworkszohohubspotjiraslack+ 1 more

Pricing & Plans

Freemium · Enterprise

Not publicly disclosed. Check irisagent.com for current pricing.

FAQs

How quickly can IrisAgent be set up and deployed?

Most customers can go live with IrisAgent within 24 hours. The onboarding team handles the configuration, requiring only a connection to your existing helpdesk system to train the AI on your knowledge base and past tickets.

What helpdesk systems does IrisAgent integrate with?

IrisAgent offers native integrations with popular helpdesk systems including Zendesk, Salesforce Service Cloud, Intercom, Freshworks, Zoho, HubSpot, Jira, Slack, and Microsoft Teams. No custom development is required for these connections.

How does IrisAgent ensure the accuracy of its AI responses and prevent hallucinations?

IrisAgent achieves over 95% accuracy by grounding every AI response in your actual data, including your knowledge base and SOPs. Its Hallucination Removal Engine validates answers, ensuring no made-up information is provided to customers.

What is included in the Free plan offered by IrisAgent?

The Free plan includes the IrisGPT Chatbot with GenAI answers, CRM connectors, automated tagging, and email support. It's designed for startups looking to begin using AI-powered support solutions.

Can the AI's tone and responses be customized?

Yes, IrisAgent allows for customization of the AI's personality and the creation of custom responses for specific scenarios. Users can also create Smart Operating Procedures in plain English without needing any coding knowledge.

What happens if the AI cannot confidently answer a customer's question?

IrisAgent is designed to recognize its limitations. If it encounters a question it cannot confidently answer, it seamlessly hands off the conversation to a human agent, providing the full context of the interaction to ensure a smooth transition.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success

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Also listed in

This tool also appears in

AI Agents & Automation › RPA Productivity & Business › Workflow Automation

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