LumenVox

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Capacity is a conversational AI software that powers faster resolutions for customer and team support. It offers intelligent virtual agents, agent assist, and workflow automation to streamline operations.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Mixed

About

What is LumenVox?

Capacity is a comprehensive conversational AI platform designed to enhance customer and team support through intelligent automation. It features intelligent virtual agents for integrated AI-powered chat, voice, email, and web self-service. The platform also includes agent assist capabilities, providing coaching, monitoring, and real-time AI suggestions for live support. Capacity enables automation of tasks and streamlining of operations through campaigns and workflows. Its conversational AI components offer speech recognition, branded voices, sentiment analysis, and biometrics. The platform provides insights and analytics for performance tracking and predictive optimization, alongside enterprise-grade security and over 250 prebuilt integrations. Capacity aims to increase deflections, reduce handle time, boost conversions, and automate processes across various industries and teams.

Best used for

Ideal for contact centers and customer support teams who need to automate customer interactions, provide real-time agent assistance, and streamline internal operations. Especially valuable for businesses looking to increase deflections, reduce handle time, and boost conversions across multiple communication channels.

Common actions

automate customer service

enhance agent support

streamline workflows

analyze customer sentiment

secure user authentication

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Capabilities

Key features

Intelligent Virtual Agents
Agent Assist
Conversational AI
Campaigns + Workflows
Insights + Analytics
Security + Integrations
Voice Biometrics

Target Audience

customer supportsales repmarketerstartup founder

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Custom Pricing (Quote Required)

FAQs

What types of conversational AI capabilities does Capacity offer?

Capacity provides a range of conversational AI features including speech recognition, custom branded voices, sentiment analysis to detect emotions, and voice biometrics for secure authentication. It also supports text-to-speech with neural speech synthesis and deep neural network accuracy for speech recognition across various accents and languages.

Can Capacity Conversational AI integrate with existing systems?

Yes, Capacity is designed for seamless integration with your current tools. It offers over 250 prebuilt integrations and works with IVRs, IVAs, CRMs, and helpdesk platforms. This ensures that you can deploy the conversational AI without disrupting your existing workflows and infrastructure.

Does Capacity support custom AI voice creation for branding?

Absolutely. Capacity allows you to create a unique AI voice that reflects your brand's personality. With just 15 hours of recorded speech, you can model a custom AI voice that features lifelike neural speech synthesis, including natural expressions like laughter and pauses, for consistent omnichannel deployment.

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AI Frameworks & Infra Chatbots & Conversational AI General-Purpose Agents Workflow Agents Personal Assistants RAG & Document AI

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