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MyQM is an AI-powered quality monitoring tool that provides automatic QA and conversation insights for call centers. It helps transform customer interactions into an engine of growth.
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About
MyQM is an AI-powered platform designed to enhance call center operations through automatic quality assurance and conversation insights. It enables users to easily create evaluation campaigns, covering 100% of interactions with manual, hybrid, and AI-powered assistance. The tool collects insights around call reasons, customer and agent voice, presented in actionable dashboards. MyQM also offers a comprehensive learning and coaching environment to upskill agents with personalized programs based on client interactions. Key features include Auto QA for analyzing customer interactions, Auto Coaching for continuous agent support, and Action Plans to assign training and recommendations. It also provides 360° feedback, powerful Speech-to-Text with customizable transcriptions, and data visualization tools to understand every conversation and reduce compliance risks.
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Pricing & Plans
Likely Not Free
Not publicly disclosed. Check myqm.io for current pricing.
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