Outlit AI

Outlit AI is a customer context platform that makes customer data agent-ready. It unifies product, billing, and conversation data into structured customer context for AI agents to proactively act on.

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At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

Yes

Skill level

Technical

About

What is Outlit AI?

Outlit AI serves as a crucial infrastructure layer, transforming raw customer data into agent-ready context. It connects to various tools, resolves customer identities across platforms, and structures all information into a clean, unified customer profile. This allows AI agents to understand and proactively act on customer data, helping businesses catch churn, identify expansion opportunities, and improve support. Outlit handles data sync, identity resolution, and normalization, providing a single API for agents to query. It is designed to work with any stack, integrating with tools like Stripe, HubSpot, PostHog, Slack, and Gmail, ensuring data is always synced and reliable without the need for complex data pipelines.

Best used for

Ideal for product managers and startup founders who need to unify disparate customer data, enable AI agents to proactively act on insights, and improve customer retention. Especially valuable for teams looking to automate churn prediction, identify expansion opportunities, and streamline customer support workflows.

Common actions

unify customer data

enable AI agents

track customer behavior

automate customer insights

contract analysisAI contract managementautomated contract analysis

Capabilities

Key features

Identity resolution
Event normalization
Temporal state tracking
Unified data model
API access

Target Audience

product managerstartup founder

Integrations

slackstripehubspotposthoggmailgranolafireflies.aigoogle-calendar+ 4 more

Pricing & Plans

Freemium · Paid · Enterprise · Starting at USD 0.00

Starts free at $0/mo for up to 1,000 customers, Pro plan at $20/mo. Check outlit.ai for details.

FAQs

What is Outlit AI's core function?

Outlit AI acts as customer context infrastructure, connecting to your existing tools to resolve customer identities, structure data into clean profiles, and provide a single API. It serves as a context layer between your tech stack and AI agents, enabling them to understand and act on customer data proactively.

How does Outlit AI handle identity resolution across different platforms?

Outlit AI matches customers across various sources by using emails, domains, user IDs, and metadata. This ensures that a customer's activity from different tools, such as a Stripe charge, a Slack thread, or a PostHog session, is all resolved and linked to the same unified customer record automatically.

Is Outlit AI a CRM replacement?

No, Outlit AI is not a CRM. It functions as infrastructure, connecting and unifying data from various sources underneath your existing CRM and other tools. It makes this consolidated data queryable for your AI agents and workflows, enhancing your current systems rather than replacing them.

What security measures does Outlit AI have in place for customer data?

Outlit AI is SOC 2 Type I, SOC 2 Type II, and ISO 27001 certified, ensuring robust data security. All customer data is encrypted both at rest and in transit. Importantly, Outlit AI explicitly states that your data is never used to train its models, maintaining data privacy and integrity.

What are the pricing tiers for Outlit AI?

Outlit AI offers a Freemium model. The Free plan includes 3 connections and 1,000 API calls/month. The Builder plan is $49/month for 5 connections and 3,000 API calls/month. The Pro plan is $199/month for 10 connections and 15,000 API calls/month, with custom Enterprise options available.

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AI Agents & Automation › RAG & Document AI

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