Serviceaide

Serviceaide is an AI-powered digital management platform that streamlines enterprise service, automation, and digital service management solutions. It enhances productivity through AI-driven automation, virtual agents, and knowledge management.

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At a glance

Pricing

Paid

Free tier

API

Skill level

Technical

About

What is Serviceaide?

Serviceaide offers AI-powered enterprise digital management solutions designed to streamline operations and enhance productivity across various departments. The platform includes products like ChangeGear ITSM for automating service and support processes, and Luma AI, an agentic AI engine for service automation and user support, featuring Luma Knowledge and Luma AI Skills. It provides solutions for change management, knowledge management, and service management, helping organizations manage high volumes of tickets, disconnected systems, and slow change processes. Serviceaide also offers AISM for service providers, unifying and optimizing service delivery with AI-driven integrated management, and DSM as an intelligent CoPilot for IT, HR, Facilities, and Governance.

Best used for

Ideal for enterprise service and support teams who need to automate ticket deflection, manage organizational changes, and centralize service requests. Especially valuable for organizations seeking to enhance productivity and reduce operational costs through AI-driven solutions and robust knowledge management.

Common actions

automate service delivery

manage enterprise changes

streamline support processes

organize knowledge base

deflect support tickets

automation orchestratoritgenerative AIismluma aichangegeardigital laborService ManagementSelf-Serviceai-automation+ 4 more

Capabilities

Key features

AI-powered service automation
Knowledge management
Change management
Automated ticket deflection
Incident management
Service desk
Luma AI engine

Target Audience

product managerstartup foundersmall business owner

Integrations

Not yet documented

Pricing & Plans

Paid

ISM Plan A

FAQs

What is Luma AI and how does it enhance service management?

Luma AI is Serviceaide's agentic AI engine for service automation and user support. It includes Luma Knowledge for accessing information where you work and Luma AI Skills for automated decisions, conversational support, and proactive service insights, significantly improving service delivery efficiency.

What are the typical implementation times for Serviceaide's solutions?

Typical implementation for Knowledge Management is 4-8 weeks. For Change Management and ITSM-ESM, the typical implementation time is 8-12 weeks. These timelines ensure a thorough setup and integration into existing enterprise workflows.

Can Serviceaide help with ticket deflection and knowledge management?

Yes, Serviceaide specializes in ticket deflection by empowering users to solve problems independently, reducing support ticket creation. Its Knowledge Management features help organize helpful answers, creating a governed single source of truth for enterprise knowledge.

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AI Chatbots Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success

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AI Agents & Automation › Chatbots & Conversational AI Productivity & Business › Workflow Automation

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