Shypd.aiThe largest open index of AI toolsUnthread is an AI-native helpdesk and ticketing tool that integrates directly with Slack and Microsoft Teams. It automates ticket resolution and streamlines support workflows for various teams.
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About
Unthread is an AI-native helpdesk and ticketing platform designed to automate and streamline support operations directly within Slack and Microsoft Teams. It allows teams to track threads as tickets, resolve issues instantly with powerful automations, and leverage agentic AI for deflection and automation. The platform offers features like Slack-native ticket intake, self-learning knowledge base creation from conversations, advanced AI analytics, and integrations with various tools. Unthread supports omni-channel intake, turning Slack DMs, messages, and emails into tickets, and provides complete service management including workflow automation, SLAs, on-call rotations, and incident management. It's built for modern enterprises, offering flexible API, enterprise security, and custom settings for managing multiple teams.
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Pricing & Plans
Freemium ยท Paid ยท Enterprise
Not publicly disclosed. Check unthread.io for current pricing.
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