Akira

Akira is a Customer Support & CX tool that transforms guest feedback into actionable insights for multi-unit brands. It offers AI-powered sentiment analysis and automated review management to drive sales and improve customer experience.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

—

Skill level

Non-technical

About

What is Akira?

Akira is an AI-powered guest experience platform designed for multi-unit brands to efficiently collect, analyze, and act on customer feedback. It helps businesses capture silent feedback through various touchpoints like QR codes, email, and kiosks, turning potential detractors into loyal promoters. The platform provides real-time alerts for negative experiences, enabling immediate recovery. Key features include AI-powered sentiment analysis, automated review response generation, and streamlined Google Business listing management. Akira helps operators gain insights into NPS trends and performance across locations, allowing them to address issues proactively and make data-driven decisions to enhance guest satisfaction and drive sales.

Best used for

Ideal for multi-unit brands and franchise operators who need to capture and analyze guest feedback, manage online reviews, and proactively address customer issues. Especially valuable for businesses looking to turn negative experiences into recovery opportunities and gain actionable insights across multiple locations.

Common actions

analyze customer feedback

manage online reviews

improve guest experience

monitor brand reputation

collect customer data

guest feedback managementonline review managementreputation management

Capabilities

Key features

AI-powered sentiment analysis
Multi-channel feedback collection
Automated review response
Google Business listing management
Real-time alerts
Custom survey creation
Cross-location insights

Target Audience

small business owner

Integrations

Not yet documented

Pricing & Plans

Paid · Enterprise

💰 Pricing plans

FAQs

What types of businesses can benefit most from Akira?

Akira is specifically designed for multi-unit brands and franchise operations, including restaurants and other businesses with multiple locations. It helps them manage guest feedback, online reviews, and operational insights across their entire network to ensure consistent customer experience.

How does Akira help with negative guest experiences?

Akira captures real-time feedback and sends instant alerts when a guest rates their experience below 4 stars. This allows businesses to follow up personally and quickly, recover the relationship, and turn a potentially silent detractor into a loyal promoter before issues escalate publicly.

Does Akira require a long-term contract?

No, Akira does not require any long-term contracts. Customers can cancel their subscription at any time. This flexible approach allows businesses to use the platform without being locked into yearly commitments.

Can Akira integrate with existing feedback channels?

Yes, Akira is designed to unify feedback from various channels. It automatically collects feedback from surveys, online reviews, emails, and other apps. If a specific integration is missing, Akira is open to adding it based on user feedback.

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Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Community Management Customer Success Multilingual Support

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Content & Design › AI Writing Assistants Marketing & Growth › Analytics & Attribution Marketing & Growth › PR & Communications

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