Gurubase is a Customer Support & CX tool that transforms knowledge bases into AI support assistants. It imports various content types to create AI Q&A agents that are hallucination-resistant and deployable everywhere.
Gurubase is an AI-powered platform designed to convert your existing content, including documents, websites, PDFs, and data from platforms like GitHub, Zendesk, Jira, and Confluence, into intelligent AI support assistants. These AI agents, called Gurus, are trained on your specific knowledge sources to provide accurate, context-aware answers with citations and trust scores, making them hallucination-resistant. Gurubase agents go beyond simple Q&A by leveraging Agentic Integrations (API, MCP, Python) to pull real-time data, perform actions, and trigger workflows during conversations. The platform offers flexible deployment options, including web widgets, Slack bots, Discord bots, and integrations with Zendesk, Jira, and GitHub Issues. It also provides an on-premise deployment option for regulated industries requiring maximum security and compliance. Gurubase includes analytics for tracking questions, identifying content gaps, and monitoring user satisfaction.
Best used for
Ideal for product managers and startup founders who need to automate customer support, provide instant answers to common questions, and unify knowledge across various sources. Especially valuable for companies seeking hallucination-resistant AI agents with real-time data integration and flexible deployment options.
Common actions
automate customer support
create AI agents
manage knowledge base
integrate data sources
deploy chatbots
Capabilities
Key features
AI Q&A assistant
Content import (docs, web, PDF)
Agentic Integrations (API, Python)
Hallucination-resistant AI
Multi-channel deployment
On-premise deployment
Analytics and insights
Target Audience
product managerstartup founderdevelopermarketer
Integrations
githubzendeskjiraconfluenceslackgoogle-drivesalesforceyoutube+ 1 more
Gurubase is designed to be hallucination-resistant by providing a trust score (0-100) and source citations for every answer. The AI is trained to recognize when it lacks sufficient context and will state 'I don't know' rather than generating incorrect information, ensuring responses are grounded in your content.
What are Agentic Integrations and how do they work?
Agentic Integrations allow your AI agent to perform actions beyond just answering questions. Through API, MCP (Model Context Protocol), or Python code execution, your agent can pull live data from systems, perform calculations, update records, and trigger workflows directly within a conversation.
Can Gurubase be deployed on-premise?
Yes, Gurubase offers on-premise deployment for industries with strict security and compliance requirements. This option supports fully air-gapped environments, allowing enterprise customers to run Gurubase on their own servers using their own LLMs, ensuring no data leaves their infrastructure.
What types of content can Gurubase connect to?
Gurubase connects to over 10 knowledge sources, including Zendesk, Confluence, Jira, Salesforce, Slack, Google Drive, websites, PDFs, YouTube, and Excel. All your knowledge is unified into a single AI agent that can search across all these sources simultaneously.