Shypd.aiThe largest open index of AI toolsSiena Insights, formerly Idiomatic, is a customer feedback analysis tool that uses AI to uncover trends and analyze sentiment. It helps businesses prioritize what matters most by organizing customer feedback effortlessly.
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Siena Insights, formerly Idiomatic, is an AI-powered platform designed to transform raw customer feedback into actionable insights. It automatically reads and organizes customer feedback, saving time and allowing businesses to focus on critical issues. The tool provides instant Slack alerts for feedback anomalies, enabling proactive responses to issues like payment failures or shipping complaints. Users can chat with their customer data in plain English to get clear answers instantly. Siena Insights also simplifies sentiment analysis, helping businesses prioritize actions that enhance satisfaction. Additionally, it tracks the true cost of resolving customer issues, optimizing support operations and improving efficiency. The platform integrates with existing help desk platforms like Gorgias, Zendesk, and Intercom, providing a comprehensive view of customer interactions across various channels.
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Not publicly disclosed. Check idiomatic.com for current pricing.
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