Kaizo

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Kaizo is an AI-powered quality assurance tool that helps customer support teams improve performance. It offers automated QA, AI coaching, and performance insights to turn conversation data into an asset.

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At a glance

Pricing

Freemium · Enterprise

Free tier

API

Skill level

Mixed

About

What is Kaizo?

Kaizo is an AI-powered platform designed to enhance customer support operations through automated quality assurance, AI coaching, and performance insights. It provides support leaders with full visibility across every conversation, moving beyond traditional 3% sampling to offer 100% QA coverage. The tool helps reduce manual QA work by up to 80% and offers immediate AI analysis of support conversations, freeing up QA managers for strategic tasks. Kaizo also provides AI-assisted feedback to agents, surfaces root cause issues in real-time, and motivates teams with actionable examples, leading to improved customer satisfaction and reduced coaching prep time.

Best used for

Ideal for support leaders and QA managers who need to automate quality assurance, improve agent performance through AI coaching, and gain deep insights from customer conversations. Especially valuable for reducing manual QA effort and identifying root cause issues to enhance customer experience.

Common actions

automate quality assurance

improve customer support

coach support agents

analyze customer conversations

gain performance insights

Capabilities

Key features

Automated QA
AI coaching
Performance insights
100% QA coverage
Real-time feedback
Gamification
Custom AI models

Target Audience

product managersales repsmall business ownerstartup founder

Integrations

zendesksalesforce

Pricing & Plans

Freemium · Enterprise

Not publicly disclosed. Check kaizo.com for current pricing.

FAQs

What kind of AI coaching does Kaizo provide?

Kaizo offers AI coaching cards that surface opportunities the moment they happen, providing immediate AI-assisted feedback on performance. It helps identify root cause issues in real-time and motivates agents with actionable examples and clear paths to excellence.

How does Kaizo ensure 100% QA coverage?

Kaizo's AutoPilot feature evaluates every conversation automatically, allowing for 100% QA coverage. This means every performance gap is immediately uncovered, providing comprehensive insights that traditional sampling methods cannot achieve.

What security certifications does Kaizo hold?

Kaizo is built on rigorous security standards, including SOC 2 and ISO 27001 certifications. It is also GDPR compliant and continuously monitored by Secureframe, ensuring data protection and meeting the demands of compliance-heavy organizations.

What are the differences between Kaizo's pricing plans?

The Insight plan is for teams under 25 seats, offering core QA and performance metrics. The Intelligence plan adds AI Coaching, extended AI insights, and dedicated CSM. The Enterprise plan provides custom integrations, advanced QA criteria, and white-glove onboarding for large organizations.

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Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success

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This tool also appears in

Productivity & Business › Team Collaboration Productivity & Business › Workflow Automation

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