Permut

Permut is a Customer Support & CX tool that transforms customer experience with AI. It provides a reliable OS to build and run AI agents at scale, ensuring visibility and control over conversations.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Mixed

About

What is Permut?

Permut is an AI platform designed to transform customer experience by enabling businesses to build and run AI agents at scale. It allows users to set up brand-aligned agents quickly using natural language instructions, business rules, and real workflows. The platform supports deployment across various channels like web, app, WhatsApp, and Instagram, integrating seamlessly with existing tech stacks. Permut emphasizes visibility and control, offering features to monitor conversations, apply guardrails, and adjust agent behavior over time. It also automatically transforms interactions into structured insights about customer intent, friction, and revenue opportunities, helping businesses measure impact and improve customer satisfaction.

Best used for

Ideal for product managers and small business owners who need to automate customer interactions, deploy AI agents across multiple channels, and gain actionable insights from conversations. Especially valuable for companies looking to improve customer satisfaction and operational efficiency through AI-driven support.

Common actions

automate customer support

deploy AI agents

monitor customer interactions

analyze customer feedback

Capabilities

Key features

AI agent building
Multi-channel deployment
Conversation monitoring
Guardrail application
Actionable insights generation

Target Audience

product managersmall business owner

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check permut.com for current pricing.

FAQs

What kind of AI agents can I build with Permut?

Permut allows you to build brand-aligned AI agents using natural language instructions, business rules, and real workflows. These agents can handle customer inquiries, provide order updates, and guide customers through various processes.

Which channels does Permut support for agent deployment?

Permut agents can be consistently deployed across multiple channels, including web, mobile applications, WhatsApp, and Instagram. This ensures a unified customer experience regardless of the platform.

How does Permut help ensure brand consistency and control?

Permut provides features for monitoring conversations, applying guardrails, and adjusting agent behavior over time. This ensures agents stay on brand, use the right tone, and prioritize customer resolution while protecting data.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Community Management Customer Success Multilingual Support

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Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI

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