Qiscus

Qiscus is an agentic customer engagement platform that unifies over 20 communication channels and leverages AI agents to optimize the customer lifecycle. It helps businesses enhance customer experience and drive sales.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

Yes

Skill level

Mixed

About

What is Qiscus?

Qiscus is an agentic customer engagement platform designed to transform customer experience into a sustainable growth engine. It unifies over 20 communication channels, including WhatsApp, Instagram Messenger, and more, into a single high-performance interface. The platform deploys AI Agents through Qiscus AgentLabs, which can reason through complex inquiries and provide instant, relevant responses, grounded in your business knowledge. Qiscus also offers a Helpdesk for tracking and resolving customer inquiries at scale, and various WhatsApp ecosystem tools like Broadcast, Call, and OTP. It aims to streamline operations, boost agent productivity, and drive sales conversion across lead generation, nurturing, support, and marketing stages.

Best used for

Ideal for businesses who need to centralize customer communications across multiple channels, automate customer support with AI agents, and streamline their customer service operations. Especially valuable for companies looking to enhance customer experience, drive sales, and improve agent productivity through an integrated platform.

Common actions

manage customer conversations

automate customer support

centralize communication channels

optimize customer lifecycle

boost sales conversion

Capabilities

Key features

Unify 20+ chat channels
AI agent technology
Helpdesk ticketing system
WhatsApp Business API
AI Agent Copilot
WhatsApp Broadcast
Chat commerce solutions

Target Audience

marketersales repcustomer servicesmall business owner

Integrations

whatsappinstagram

Pricing & Plans

Paid · Enterprise

Not publicly disclosed. Check qiscus.com for current pricing.

FAQs

What is the starting price for Qiscus Omnichannel Chat?

The 'Startup' plan for Qiscus Omnichannel Chat begins at USD 115 per month. This plan includes unlimited service conversations on WhatsApp, access to all channels, live chat, ticket support, App Center, 5 agents, basic analytics, and a basic AI Agent Co-Pilot.

Does Qiscus offer solutions for WhatsApp Business API?

Yes, Qiscus leverages the official WhatsApp Business API to build sophisticated communication journeys. As an official Meta Business Partner, they provide enterprise infrastructure for features like WhatsApp Broadcast, WhatsApp Call, WhatsApp OTP, and chat commerce solutions.

How does Qiscus use AI to enhance customer engagement?

Qiscus uses AI through its AgentLabs and Agent Copilot features. AgentLabs deploys AI Agents that can reason through complex inquiries and provide instant, relevant responses based on business knowledge. Agent Copilot boosts customer support team productivity with AI-powered assistance.

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Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Customer Feedback Customer Success Multilingual Support

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