About
What is Xurrent?
Xurrent provides an AI-powered platform for ITxM, encompassing IT Service Management (ITSM), Enterprise Service Management (ESM), and IT Operations Management (ITOM). It unifies these critical functions into a single, seamless platform, automating workflows and breaking down organizational silos. Key features include Sera AI for eliminating manual tasks and optimizing resolutions, AI Service Desk for incident management, and no-code AI-powered workflow automation. The platform offers robust security with SOC 2 Type II, ISO 27001, and GDPR compliance, along with Bring Your Own Key encryption. Xurrent is designed for configuration rather than heavy customization, allowing quick adaptation of forms, workflows, and dashboards without coding.
Best used for
Ideal for product managers and developers who need to unify IT service, operations, and incident management, automate workflows, and break down silos across departments. Especially valuable for enterprises seeking to improve efficiency, reduce costs, and ensure compliance with industry standards like SOC 2 and GDPR.
Common actions
ai-automationalert-management}service-deskEnterpriseincident-management{itsm
Capabilities
Key features
- AI-powered ITSM
- AI-native Incident Management
- Unified IT Operations
- Enterprise Service Management
- Sera AI automation
- No-code workflow automation
- Real-time ITSM analytics
Target Audience
product managerdeveloper
Integrations
githubzendutydatadogslackjira
Pricing & Plans
Custom · Enterprise · Likely Not Free
FAQs
Does Xurrent offer a free trial or freemium plan for its ITSM solution?
Xurrent does not offer a freemium version of its ITSM. However, organizations can request a guided proof of concept or a sandbox environment to experience the platform's capabilities before committing to a purchase. This allows for a hands-on evaluation of the platform's features and suitability.
How does Xurrent's licensing work for Managed Service Providers (MSPs)?
MSP licenses are designed for flexibility, allowing the total number of licenses to be distributed across multiple client environments within a single Xurrent tenancy. This 'shared amongst customers' feature helps MSPs optimize user allocation and maintain cost efficiency while securely managing multiple end customers from one centralized location.
What is the difference between 'Platform User' and 'Specialist User' in Xurrent's plans?
A Platform User is an end-user who primarily submits requests, reports issues, or checks ticket status via the service portal. A Specialist User, on the other hand, is a support team member who actively works on these requests within Xurrent, utilizing workflows, dashboards, and automation tools to resolve issues.
What security certifications and compliance standards does Xurrent meet?
Xurrent prioritizes security, holding certifications for SOC 2 Type II, ISO 27001, and ISO 27018. It also complies with GDPR regulations. The platform offers Bring Your Own Key encryption for data privacy and is C5 attested via Deloitte, ensuring a high level of data protection and regulatory adherence.
Can Xurrent be customized beyond the included options, or is it configuration-based?
Xurrent is primarily designed for configuration rather than extensive customization. This approach allows users to quickly adapt forms, workflows, and dashboards to their specific needs without requiring complex coding. This ensures flexibility and ease of use while maintaining platform stability and upgradeability.
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