Customer Support & CX

ART MOBILE is an Android mobile application specifically developed for users in Ivory Coast to streamline their bus travel experience. The app allows individuals to easily book bus tickets, ensuring they can reserve seats for their desired journeys. Beyond just ticketing, it also provides functionalities for managing other aspects of travel, such as tracking packages and handling luggage details directly from a smartphone. The primary goal of ART MOBILE is to deliver a modern, secure, and efficient transportation solution for intercity travel within Ivory Coast, enhancing convenience for its users.

Aidlify is a help desk and ticketing software that simplifies customer support workflows. It automatically converts incoming customer emails into trackable support tickets, allowing teams to manage inquiries efficiently. The platform offers a unified communication hub, enabling support agents to collaborate and respond to customers effectively. Key features include email-to-ticket conversion, the use of canned responses for quick replies, and tools for team management, all aimed at improving customer service productivity. Aidlify is currently in its beta phase.

Chatspell is a dedicated communication platform tailored for customer support operations within small teams and early-stage startups. Its core functionality allows for seamless integration into existing SaaS products, enabling users to engage with support directly within the application environment. Key features include an embedded messenger for real-time communication, a centralized inbox for managing support queries, lead tracking capabilities to monitor potential customers, and a knowledge base for self-service support. Additionally, Chatspell offers automatic translation to facilitate communication across different languages.