Customer Support & CX

Impel is an advanced, industry-leading AI-Powered Customer Lifecycle Management platform specifically built for the automotive industry. It serves as an end-to-end AI Operating System that unifies every customer touchpoint, from initial inquiries to post-sale service. The platform offers specialized AI solutions for sales, chat, merchandising, service, and marketing, helping dealerships and OEMs streamline operations, scale impact, and unlock performance. Impel aims to transform how work gets done by automating mundane tasks, personalizing customer interactions, and driving measurable results across the entire customer lifecycle. It is designed to help automotive businesses convert shoppers into buyers and customers into loyalists, with deep integrations and domain-trained AI.

BnBuddy provides AI-powered tools designed to put vacation rental hosting on autopilot. Its core features include an AI Guest Assistant that handles guest communications 24/7, answering questions about check-in, WiFi, and local recommendations in both English and Spanish. The platform also offers a Digital Guidebook, replacing traditional binders with a mobile-friendly portal accessible via QR code or link, where guests can find property details and interact with the AI. For hosts looking to maximize revenue, BnBuddy enables the creation of professional property showcase pages with live availability calendars, facilitating direct bookings and reducing reliance on platforms like Airbnb. Additionally, BnBuddy offers co-hosting and full property management services in select cities for a truly hands-off approach.

20paths is an AI-powered platform designed to streamline the creation of interactive product demos and how-to guides. It enables users to quickly capture product workflows, generate demos with AI-assisted annotations, and customize them with chapters, branching, and CTAs. The platform supports personalization with dynamic variables and offers AI translations into over 12 languages. Demos can be shared via embed codes, links, or integrated into help centers. 20paths also provides insightful analytics to track demo effectiveness and offers features like team collaboration, custom branding, and lead generation forms, making it ideal for sales, marketing, customer success, and product teams.

Lifelink Systems provides a conversational AI platform designed to automate patient workflows for hospitals and life sciences companies. The platform utilizes smart, digital conversations to streamline patient interactions, improve the overall patient experience, and free up staff to focus on providing care. It supports various applications, from automating routine workflows for providers to digitally transforming and scaling patient experiences across R&D and commercial lifecycles for life sciences. The system has been shown to handle tens of thousands of digital patient conversations, significantly reducing the need for full-time equivalent staff and offering an alternative to traditional app downloads through preferred messaging modalities.

SymTrain is a SaaS solution specializing in automating training and coaching for contact center agents through AI-powered simulations. The platform delivers targeted role-play and coaching exercises to prepare customer-facing teams for real-world customer interactions. Key benefits include reducing training time by 50-70%, improving agent performance by 7-9%, and saving $250 per coaching hour. SymTrain automates the entire agent lifecycle, from recruitment with AI-powered candidate screening to new-hire training with automated role-play, and ongoing performance improvement through data-driven coaching. It helps organizations hire 22% faster, achieve proficiency 50% faster, and free up manager time for strategic work.

Userflow is an AI-powered product adoption platform designed for customer-obsessed teams to enhance user onboarding, activation, and long-term product adoption. It allows users to build in-app experiences such as onboarding flows, checklists, tooltips, surveys, announcements, and resource centers without needing coding skills. The platform leverages FlowAI, an intelligence system that uses real product signals to guide users, learn what works, and continuously improve adoption. Userflow helps teams reduce churn by guiding users to value faster, provides AI-powered capabilities to generate flows and refine content, and supports A/B testing for optimization. It integrates with various analytics and CRM tools like Mixpanel, Amplitude, HubSpot, and Salesforce, and is SOC 2 Type II, ISO 27001, and GDPR compliant.

Alice Biometrics offers an AI-powered solution for secure and automated remote identity verification, enabling businesses to onboard customers rapidly and safely. Leveraging over 10 years of AI development, the platform provides instant responses, often in under one second, and eliminates the need for manual reviews. Key features include facial recognition, passive liveness detection, ID capture and reading, document validation, and AML database checks. It supports various industries such as finance, mobility, hospitality, telecommunications, social media, and gaming, helping businesses comply with regulations like AML and KYC while enhancing user experience and security. The system boasts high automation rates and engagement, ensuring a smooth onboarding process for customers.

Credit Onboarding Automation by Harbr is an integrated platform designed to streamline and automate the credit onboarding process for businesses. It adapts to existing workflows, providing real-time insights, risk intelligence, and access to the industry's most current trade data. The platform leverages powerful automation, including AI agents and triggers, for tasks like trade reference validation, credit report generation, AML/KYC screening, and decision model analysis. Harbr integrates with Creditsafe, offering access to over 430 million company reports across 200 countries. It also provides real-time banking data analysis and seamless integration with ERP or CRM systems, ensuring instant results and accessible records within the Harbr platform.

Sadie is the market-leading AI host built specifically for the hospitality industry, including restaurants and hotels. It leverages real-time voice AI to answer every call instantly, preventing missed bookings and improving guest experience. Sadie handles reservations, orders, and guest inquiries around the clock without hold times, freeing up staff to focus on in-person service. The platform integrates seamlessly with leading reservation and POS systems, fitting into existing workflows without major changes. It also provides call analytics with transcripts and summaries, helping businesses understand customer interactions better. Sadie aims to convert missed calls into opportunities, increase bookings, and elevate overall guest satisfaction.

Onfido, now integrated with Entrust, provides a comprehensive AI-powered identity verification platform designed for secure, compliant customer onboarding. It enables businesses across financial institutions, gaming, and retail to verify identities quickly and accurately using document, biometric, and data verification. The platform helps reduce fraud, minimize customer drop-off, and meet regulatory requirements while delivering seamless digital customer experiences. Key features include a Workflow Studio Builder for customizing onboarding journeys without coding, advanced fraud detection with adaptive AI, and a Compliance Suite to meet global regulatory standards like eIDAS 2.0. Onfido also offers authentication solutions for ongoing user trust beyond initial onboarding.

Magnify is an AI-powered Customer Growth Automation platform designed for SaaS teams to scale post-sales engagement, reduce churn, and drive revenue growth. It integrates all customer data, providing powerful analysis and insights to automate actions across the entire go-to-market (GTM) stack. The platform helps post-sales teams reduce churn and drive expansion automatically, customize adoption journeys, and increase the impact of post-sales activities. Magnify also supports product-led growth by driving product adoption and revenue growth with just a few clicks. It features an Analyst Agent for insights across all data, a Forecaster Agent for expansion and churn predictions, and an Automations Agent to build multi-platform workflows. The no-code interface allows for quick integration with existing systems, enabling users to go from insights to revenue in minutes.

Silo Team is an AI platform designed to automate and streamline onboarding and offboarding processes for organizations. It enables the creation of onboarding journeys and standard operating procedures (SOPs) in minutes, leveraging AI to automatically generate how-to guides and other essential documentation. The platform is particularly beneficial for engineering teams, ensuring developers have the necessary tools from day one and managing access upon departure. It also supports finance departments by automating month-end access and policy training, and sales & marketing teams by accelerating rep ramp-up and capturing campaign insights. Silo Team aims to reduce ramp-up time, capture critical knowledge, and maintain security across various departments, including HR and healthcare, by guiding clinicians through compliant workflows and protecting patient data.

inncivio is an Agentic Revenue Layer designed specifically for fintech platforms, aiming to increase transaction volume and revenue per active user. It autonomously acts on real-time user behavior, delivering personalized guidance at key decision moments. The tool is built for transaction-driven fintech platforms like trading platforms, crypto exchanges, and fintech marketplaces, helping to reduce user hesitation and boost transaction quality. inncivio integrates with a single line of JavaScript for web or via SDK/API for mobile, learning from user decision traces and context graphs to provide context-aware nudges and CTAs. It uses reinforcement learning to continuously optimize interventions without manual updates, ensuring enterprise-grade security and compliance with SOC 2 Type I certification.

ComplyCube is a leading SaaS platform designed for comprehensive identity verification (IDV), Know Your Customer (KYC), and Anti-Money Laundering (AML) compliance. It enables businesses to create engaging customer journeys while automating onboarding processes, reducing fraud, and ensuring regulatory adherence. The platform offers a certified suite of solutions including AML screening, sanctions and PEP screening, adverse media checks, document and biometric verification, age estimation, and multi-bureau checks. ComplyCube supports global KYC checks, identity verification in under 30 seconds, and robust AML solutions. It caters to various industries like financial services, crypto, and telecoms, and professions such as MLROs, compliance managers, and fraud analysts, providing flexible tools for risk analysis and case management.

Onboard.io is a customer onboarding software specifically designed for B2B teams to streamline and manage the entire client implementation process. It helps accelerate time-to-value by organizing, automating, and managing customer onboarding from handoff to launch. Key features include a customer portal for clients to track tasks, project dashboards for internal teams to monitor progress and identify blockers, and KPI dashboards for real-time visibility into onboarding health. The platform offers easy-to-use templates, multi-user project plans, and integrates with CRMs like Salesforce and HubSpot, as well as other tools via Zapier, to automate workflows and reduce manual administrative tasks. Onboard.io is SOC 2 compliant, ensuring enterprise-grade security.

Mxface.ai is an AI-driven biometric technology platform offering secure and scalable solutions for identity verification. It provides a comprehensive suite of APIs and SDKs for face recognition, fingerprint recognition, and iris recognition. Key features include passive and active liveness detection to prevent spoofing, accurate face detection and comparison, age, gender, and emotion detection, and high-precision 3D facial mapping. The platform also extends to vehicle recognition, including automatic number plate recognition and vehicle detection, as well as human detection. Trusted by developers and enterprises across security, fintech, healthcare, and enterprise sectors, Mxface.ai enables seamless KYC, onboarding, and biometric authentication with bank-grade encryption and real-time performance.

Guideo is a leading digital welcome book solution designed for seasonal rentals, Airbnbs, hotels, and gîtes. It allows property owners to easily create personalized digital welcome books in just a few clicks. The platform centralizes all necessary information for guests, accessible conveniently via a QR code. Key features include customizable digital welcome books, QR code access, automatic multilingual translation, consultation statistics, and an offline mode. Guideo aims to enhance the guest experience by providing a modern, interactive guide, reducing repetitive inquiries for hosts, and streamlining information delivery. It offers a 30-day free trial to explore its full capabilities.

PLG OS by Questera is a comprehensive platform designed to deploy personalized in-app user experiences quickly and efficiently. It allows for the creation and implementation of various engagement strategies, including user onboarding flows, gamification elements, and loyalty programs, all within 30 seconds. The platform focuses on enhancing customer engagement and driving growth through tailored interactions. It offers a robust solution for businesses looking to optimize their in-app user journey and improve retention without extensive development time. PLG OS aims to provide a complete toolkit for managing the entire user lifecycle within an application.

VForms transforms passive YouTube videos into interactive experiences by overlaying questionnaires directly onto the video timeline. This tool enables users to collect contextual feedback and insights, making it ideal for product demos, UX research, and training materials. Key features include timestamped questions that pause the video for responses, skip logic and branching to route viewers based on their answers, and easy embedding on any website. VForms supports multiple question types, including text input, button choice, and radial choice, all optimized for in-video interaction. It is completely free to use, offering unlimited video forms and responses without paywalls or feature gates.

SalesAi provides AI phone agents designed for sales and support teams to instantly engage leads and customers. These human-sounding agents answer, qualify, and follow up on calls in seconds, ensuring no opportunities are missed. The platform automates high-volume, time-sensitive tasks like lead follow-up, Tier 1 customer support, and re-engaging dormant opportunities. SalesAi integrates seamlessly with existing tools like HubSpot and Salesforce, offering fast onboarding and 24/7 coverage. It aims to cut costs and build pipeline without scaling payroll, providing data-driven insights to optimize strategy.

BIONABU's PrepStoriesAI offers engaging pediatric AI animation and patient instruction videos designed to prepare children for medical and dental visits. This system helps clinics deliver clear, child-friendly explanations that reduce anxiety, improve cooperation, and support better clinical outcomes. It's a plug-and-play solution that integrates with existing workflows, requiring no app downloads or logins. The platform features a fully validated framework with clinically accurate content, including pathways for breastfeeding, tongue tie procedures, and telehealth visits. BIONABU also provides 'The Visit Lab,' a professional digital health channel with free videos to share with patients, demonstrating its effectiveness in saving staff time and increasing appointment compliance.

Onboarding Study is a comprehensive resource designed to help businesses optimize their user onboarding processes. It offers a rich collection of user onboarding tactics, best practices, and software comparisons. The platform features examples from over 220 SaaS products, covering various critical aspects of onboarding such as signup pages, signup flows, welcome messages, product tours, checklists, feature setup pages, and resource centers. Users can browse the website to explore examples, utilize learning paths for guided learning, and compare different user onboarding software to find the best fit for their specific needs. This tool is invaluable for anyone looking to enhance their user experience and conversion rates.

Keet automates the manual data extraction and validation process for implementation managers, allowing enterprises to onboard new customers in minutes. It extracts necessary data from any platform, validates it for accuracy within its dashboard, and directly uploads the validated data to your platform. Keet is designed to eliminate manual work, offering features like secure customer authentication, mapping data to your specific schema, and universal connectivity with support for major providers. It prioritizes data privacy by never storing end-user data or accessing customer authentication credentials, and offers dedicated 24/7 support.

RecorderGo.app is a Progressive Web App (PWA) designed to help users efficiently organize their thoughts, ideas, and tasks. It offers seamless synchronization across all devices, including PC, Mac, tablets, and smartphones, ensuring real-time updates and consistent data. A key feature is its offline availability, allowing uninterrupted productivity even without an internet connection. Users can create various note types, including text notes with formatting options, image notes from camera uploads or scans, and handwritten notes using sketching tools. Advanced features like smart search, note sharing, reminders, and customization options enhance usability and organization. The app prioritizes ease of use, flexibility, and strong security and privacy measures, including data encryption and backup options.