Canny Autopilot

Canny Autopilot is an AI-powered customer feedback management tool that automates feedback collection, management, and analysis. It helps teams save time, capture all feedback, and uncover valuable customer insights effortlessly.

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At a glance

Pricing

Freemium · Paid · Usage-based · Enterprise

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is Canny Autopilot?

Canny Autopilot is an AI-powered feedback management tool designed to automate the entire feedback lifecycle, from collection to analysis. It integrates with various platforms like Intercom, Help Scout, Zendesk, and Gong to automatically discover and gather customer feedback. Key features include Feedback Discovery, which captures and analyzes feedback across channels; Smart Replies, which suggests personalized responses; Comment Summaries, for quick digestion of long threads; and Deduplication, to keep feedback boards clean. The tool offers both automatic and manual modes for feedback processing and deduplication, allowing users to review and approve AI suggestions. It operates on a credit-based system, with different actions consuming varying amounts of credits, and includes monthly credit allotments across its Free, Starter, Growth, and Business plans.

Best used for

Ideal for product managers and startup founders who need to efficiently collect and analyze customer feedback, summarize long discussions, and prioritize feature requests. Especially valuable for teams looking to automate manual tasks in feedback management and ensure no critical insights are missed.

Common actions

automate feedback collection

analyze customer insights

summarize feedback

manage product roadmap

prioritize feature requests

Capabilities

Key features

Automated feedback discovery
Smart replies to feedback
Comment summaries
Feedback deduplication
Integrations with support tools
Manual review mode

Target Audience

product managerstartup foundersales rep

Integrations

intercomhelp-scoutzendeskgong

Pricing & Plans

Freemium · Paid · Usage-based · Enterprise

Not publicly disclosed. Check canny.io for current pricing.

FAQs

How does Canny Autopilot handle data security and privacy?

Canny Autopilot ensures data security by not using your data to train its models. It also adheres to industry-leading security standards, including SOC 2 Type 2 compliance, providing the same level of security expected from Canny's core platform.

Can I choose which Autopilot features to use, or do I have to use all of them?

You have the flexibility to pick and choose which Autopilot features you want to use. Feedback Discovery, Comment Summaries, and Smart Replies can all be utilized independently, allowing you to tailor the tool to your specific needs.

How does the credit system work for Autopilot features?

Autopilot features consume credits: Feedback Discovery uses custom credits per source, Smart Replies use 1 credit per reply, and Comment Summaries use 1 credit per summary. All plans include a monthly credit allotment, and additional credits can be purchased.

What is a 'tracked user' in Canny's pricing model?

A tracked user is anyone who has provided feedback, either by creating a post, voting, or commenting. This includes feedback captured by Autopilot. Your plan's tracked user limit determines how many unique users' feedback can be processed.

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AI Chatbots Voice & Call Center Email & Chat Support Community Management Customer Success Multilingual Support

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Data & Analytics › Business Intelligence Data & Analytics › Predictive Analytics Productivity & Business › Workflow Automation

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