ChattySurvey

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ChattySurvey is an AI survey tool that helps businesses collect customer insights in real-time through engaging, conversational surveys. It provides AI-generated follow-ups and actionable recommendations to improve customer understanding.

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At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

—

Skill level

Non-technical

About

What is ChattySurvey?

ChattySurvey is an AI-powered survey tool designed to revolutionize how businesses gather customer insights. It moves beyond traditional, static surveys by creating friendly and engaging conversational experiences, leading to significantly higher response rates. The platform offers AI-generated follow-ups, personalized for each customer, to delve deeper into feedback and uncover genuine reasons behind sentiments. ChattySurvey provides actionable results and recommendations, helping product teams, customer success teams, and marketing teams make data-driven decisions. It supports various use cases like Net Promoter Score (NPS), Product Market Fit (PMF), Customer Satisfaction (CSAT), and custom surveys, saving time and resources by automating survey creation and optimization.

Best used for

Ideal for product managers, small business owners, and marketing teams who need to understand customer needs, identify market trends, and improve customer satisfaction. Especially valuable for those looking to move beyond traditional surveys to gather deeper, more engaging, and actionable feedback.

Common actions

collect customer feedback

conduct market research

analyze customer sentiment

create conversational surveys

generate customer insights

Capabilities

Key features

AI-powered conversational surveys
Personalized AI follow-ups
Actionable insights/recommendations
Pre-built survey templates
Custom branding
CRM integration
Advanced analytics

Target Audience

product managersmall business owner

Integrations

crm

Pricing & Plans

Freemium · Paid · Enterprise

Not publicly disclosed. Check chattysurvey.com for current pricing.

FAQs

How does ChattySurvey improve response rates compared to traditional surveys?

ChattySurvey uses AI-generated engaging follow-ups and a user-friendly conversational layout, making the survey experience more interactive and personalized. This approach encourages customers to share more genuine feedback, leading to significantly higher engagement and response rates than static surveys.

What kind of insights can I expect from ChattySurvey's AI analysis?

The AI goes beyond simple sentiment analysis, delving into root causes and identifying meaningful patterns in customer feedback. It provides concrete, actionable recommendations, helping you understand the 'why' behind the numbers and make informed, data-driven decisions for your business.

Does ChattySurvey offer a free plan for testing?

Yes, ChattySurvey offers a free 'Launch' plan. This plan includes 50 conversations per month, unlimited surveys, default templates, and basic analytics, making it ideal for testers, students, and personal use to try out the service.

Is ChattySurvey GDPR compliant and how is data handled?

Yes, ChattySurvey is GDPR compliant, with all data stored in EU data centers. They use OpenAI for the chat component, which is also GDPR compliant. Sensitive data is redacted from requests to OpenAI, and data deletion requests are processed within 30 days.

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Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Community Management Customer Success Multilingual Support

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This tool also appears in

Data & Analytics › Business Intelligence Data & Analytics › Market Research

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