Dovetail

Dovetail is a customer intelligence platform that centralizes and analyzes customer feedback using AI. It helps teams turn feedback into real-time insights to drive innovation and growth.

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At a glance

Pricing

Freemium · Enterprise

Free tier

Yes

API

Skill level

Mixed

About

What is Dovetail?

Dovetail is a leading customer intelligence platform designed to centralize and analyze customer feedback from various sources. It leverages AI to transform calls, documents, and surveys into clear, concise reports, automatically classify raw data into themes, and identify emerging issues. Users can query their data with AI-powered chat, generate documents with structured insights and customer clips, and automate reporting and alerts with AI agents. The platform supports integrations for importing data from calls, tickets, surveys, interviews, and reviews, creating a single searchable library of customer intelligence. Dovetail is built for trust at scale, offering compliance with SOC 2 Type II, ISO 27001, HIPAA, and GDPR, along with granular permission controls and redaction for sensitive data.

Best used for

Ideal for product managers and researchers who need to centralize customer feedback, analyze data with AI, and generate actionable insights. Especially valuable for teams looking to streamline their research workflows, identify trends, and automate the creation of reports and prototypes from customer data.

Common actions

analyze customer feedback

centralize customer data

generate insights

automate reporting

classify feedback

Customer insightsqualitative data analysisfeedback analysis

Capabilities

Key features

Centralize customer feedback
AI-powered data analysis
Automate report generation
AI chat with data
Generate AI documents
Integrate data sources
Granular access control

Target Audience

product managerdata scientist

Integrations

slackmicrosoft-teams

Pricing & Plans

Freemium · Enterprise

💰 Pricing plans

FAQs

What is included in Dovetail's free plan?

The free plan includes one channel to track and analyze feedback, one project for organizing and analyzing data, and AI-powered chat and summaries within that single project. It's designed for individuals getting started with customer intelligence.

Can I pause my Dovetail subscription?

No, Dovetail does not currently offer the option to pause a subscription. However, you can downgrade to a Free plan if you need to temporarily stop using paid features.

What happens to my data if I cancel my Dovetail subscription?

Upon cancellation, you can use Dovetail for the remainder of your billing period. Your workspace then enters a read-only state for 30 days, allowing data export. After this period, your data will be deleted according to your data retention policy.

Does Dovetail support multiple currencies for payment?

No, Dovetail currently only accepts payments in USD. All prices are tax exclusive, and additional taxes like GST, VAT, or US Sales Tax may be applied to your invoice.

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Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Community Management Customer Success Multilingual Support

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Also listed in

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Data & Analytics › Business Intelligence Research & Education › Knowledge Management

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