HintGo

HintGo is a Customer Support & CX tool that uses AI to ask follow-up questions for customer feedback. It helps product teams understand the 'why' behind user opinions, providing deeper insights for better decision-making.

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At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

Skill level

Mixed

About

What is HintGo?

HintGo is an AI-powered platform designed to revolutionize how product teams gather and analyze customer feedback. It goes beyond simple scores by employing adaptive surveys that ask clarifying follow-up questions, automatically uncovering the 'why' behind every response. This allows product managers to gain deep insights into user sentiment, whether it's for Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Product Market Fit (PMF) analysis. The tool also features a Triage Beta to automatically route insights to the appropriate teams and offers extensive customization options, from branding to conversation tone, ensuring a seamless and personalized feedback experience. HintGo aims to streamline the feedback process, making it easier to identify drivers of satisfaction, pinpoint root causes of low ratings, and track product performance against user expectations.

Best used for

Ideal for product managers who need to uncover the underlying reasons behind customer feedback, automatically route insights to relevant teams, and customize feedback conversations. Especially valuable for gaining deep understanding from NPS, CSAT, and PMF surveys without manual follow-ups.

Common actions

analyze customer feedback

understand user sentiment

automate feedback follow-ups

route product insights

measure product market fit

Capabilities

Key features

AI-powered follow-up questions
Adaptive feedback conversations
Insights triage and routing
Customizable survey tone
NPS/CSAT/PMF analysis
Unlimited active surveys

Target Audience

product manager

Integrations

Not yet documented

Pricing & Plans

Freemium · Paid · Enterprise

Not publicly disclosed. Check hintgo.ai for current pricing.

FAQs

What is included in HintGo's free Starter plan?

The free Starter plan includes one active survey and AI-powered follow-up questions. It also provides community support and allows for up to 100 responses, making it suitable for individuals launching their initial feedback loop.

Can I customize the feedback conversations to match my brand?

Yes, HintGo allows extensive customization. You can personalize feedback conversations to align with your brand identity, including logos, text colors, input styles, and even the tone of the conversation, ensuring a seamless brand experience for your users.

How does HintGo help with routing insights to different teams?

HintGo's Triage Beta feature allows you to define your teams' responsibilities. The platform then automatically routes new suggestions and emerging trends from feedback to the appropriate team members, streamlining collaboration and ensuring actionability.

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