Hotjar

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Hotjar is a Customer Support & CX tool that helps businesses understand user behavior and collect feedback. It offers AI-powered surveys and analytics to pinpoint issues and gather new ideas, now integrated with Contentsquare.

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At a glance

Pricing

Freemium

Free tier

Yes

API

Skill level

Non-technical

About

What is Hotjar?

Hotjar, now part of Contentsquare, provides a comprehensive platform for understanding user behavior and collecting feedback through AI-powered surveys. Users can create surveys in seconds, either by letting AI generate questions based on a goal or by using one of 40+ templates. The platform also offers AI-generated summary reports to quickly identify issues and understand user sentiment. Surveys can be deployed on-site as popups, buttons, embedded forms, or via links, allowing for targeted feedback collection at critical moments, such as exit intent. This integration with Contentsquare enhances its capabilities, offering more responses on free and growth plans, making it easier to validate plans, understand churn, and gather new ideas.

Best used for

Ideal for product managers and small business owners who need to validate product plans, understand why customers churn, and collect new ideas. Especially valuable for quickly deploying AI-generated surveys and analyzing feedback with AI-powered reports to gain actionable insights.

Common actions

create surveys

analyze feedback

understand user behavior

collect customer insights

User FeedbackUser behavior analyticswebsite analyticssession recordingsconversion rate optimizationsurveysUX optimizationHeatmaps

Capabilities

Key features

AI survey creation
AI summary reports
On-site surveys
Exit-intent surveys
40+ survey templates
Unlimited surveys

Target Audience

product managersmall business owner

Integrations

Not yet documented

Pricing & Plans

Freemium

FAQs

What are the key benefits of Hotjar Surveys being part of Contentsquare?

With Hotjar Surveys now integrated into Contentsquare, users benefit from 5x more responses on the free plan and 2x more on growth plans. This integration also provides access to a broader suite of tools for understanding and improving website or app experiences.

Can AI help me create surveys if I don't know what to ask?

Yes, Hotjar Surveys leverage AI to help you create effective surveys. You can simply type in your goal, and the AI will generate the best survey questions for you, or you can choose from over 40 pre-built templates.

How does Hotjar help analyze survey responses?

Hotjar uses AI to automatically generate summary reports from your survey responses. This feature helps you quickly pinpoint issues, identify actionable insights, and understand what users love or dislike about your product or service at a glance.

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AI Chatbots Voice & Call Center Email & Chat Support Community Management Customer Success Multilingual Support

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