Inline Help

Inline Help is an AI-enabled knowledge base tool that revolutionizes customer support. It turns your knowledge base into proactive in-app support using Explain This, Chatbot, and Tooltips, helping boost product adoption and cut down on support tickets.

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At a glance

Pricing

Freemium · Enterprise

Free tier

Yes

API

Skill level

Non-technical

About

What is Inline Help?

Inline Help is an AI-enabled knowledge base platform designed to streamline customer support and enhance user experience. It transforms existing knowledge bases into proactive in-app assistance through features like Explain This, Chatbot, and Tooltips. Users can tap on any part of a website for instant insights, integrate AI-powered tooltips without code, and receive real-time intelligent responses from the Chatbot. The platform also offers a comprehensive Widget that consolidates all support tools, including a knowledge base tailored to user context and a hassle-free ticket form for issue reporting. Inline Help supports seven languages, ensuring precise and understood interactions globally, and is trusted by over 500 companies worldwide.

Best used for

Ideal for businesses needing to offer proactive in-app support, automate customer queries with an AI chatbot, and simplify issue reporting directly within their applications. Especially valuable for companies looking to boost product adoption and reduce support tickets by providing instant, contextual help.

Common actions

provide in-app support

automate customer service

create knowledge base

streamline issue reporting

enhance user experience

Capabilities

Key features

AI-powered Explain This
No-code AI Tooltips
Real-time AI Chatbot
Unified Help Widget
Contextual Knowledge Base
In-app Ticket Form
Multi-language support

Target Audience

customer support managersproduct managersweb developersux designers

Integrations

Not yet documented

Pricing & Plans

Freemium · Enterprise

Plans tailored to businesses of all sizes. Check inlinehelp.com for current pricing.

FAQs

What is the difference between Explain This and Tooltips?

Explain This allows users to tap on any part of your website for instant, AI-generated insights, eliminating manual tooltip creation. Tooltips are AI-powered, no-code integrations that provide on-spot clarity, offering effortless interaction without manual setup.

What is included in the Essentials plan?

The Essentials plan, priced at $97/site/month, includes up to 250 content pages, Explain This, Tooltips, Chatbot, Knowledge Base, Ticket Form, OpenAI GPT-4 with 5k messages credit, and 1 seat with email support.

Can Inline Help be used across multiple domains with a single knowledge base?

Yes, one site is sufficient to represent your application, accommodating a multi-tenant setup across multiple domains like aaa.example.com and bbb.example.com. This allows for a single, unified knowledge base across these domains.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success

Trending

Also listed in

This tool also appears in

AI Agents & Automation › RAG & Document AI

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