WAsurv

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WAsurv is a Customer Support & CX tool that enables businesses to collect customer feedback and boost engagement via WhatsApp. It offers a survey builder, reward system, and real-time analytics to improve response rates.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Non-technical

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About

What is WAsurv?

WAsurv is a dedicated platform designed to facilitate customer feedback collection and engagement directly through WhatsApp. It provides businesses with a comprehensive survey builder to create and deploy surveys seamlessly within WhatsApp conversations. The tool also incorporates a reward system to incentivize participation, aiming to significantly boost response rates compared to traditional methods like email. With real-time analytics, users can monitor feedback, track engagement, and gain actionable insights to enhance customer experience and satisfaction. WAsurv focuses on leveraging the widespread use of WhatsApp to create a more direct and efficient feedback loop between businesses and their customers.

Best used for

Ideal for small business owners and product managers who need to gather customer feedback efficiently, improve survey response rates, and analyze customer sentiment. Especially valuable for businesses looking to leverage WhatsApp for direct and engaging customer interactions.

Common actions

collect customer feedback

create WhatsApp surveys

analyze survey data

boost customer engagement

messagingdata analyticsmarketing

Capabilities

Key features

WhatsApp survey builder
Reward system
Real-time analytics
Customer engagement

Target Audience

small business ownerproduct manager

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check wasurv.app for current pricing.

FAQs

Does WAsurv offer a free trial or a free tier for testing its WhatsApp survey capabilities?

WAsurv's pricing is indicated as 'Likely Not Free,' suggesting that while a free trial might be available, a permanent free tier for ongoing use is improbable. Specifics would require checking their official website.

Can WAsurv integrate with our existing CRM or customer support platforms for automated data transfer?

The description focuses on WhatsApp integration and analytics within WAsurv. While not explicitly stated, advanced integration with external CRM or support platforms would be a key feature to look for, especially for larger businesses.

What types of rewards can be offered through WAsurv's reward system to incentivize survey participation?

WAsurv's reward system is designed to boost response rates. The specific types of rewards (e.g., discounts, vouchers, loyalty points) would depend on the platform's features and integrations, allowing businesses flexibility in incentives.

How does WAsurv ensure data privacy and security when collecting customer feedback via WhatsApp?

Collecting feedback via WhatsApp involves handling sensitive customer data. WAsurv, as a dedicated platform, should adhere to data protection regulations and offer robust security measures to safeguard customer information, which would be detailed in their privacy policy.

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AI Chatbots Voice & Call Center Email & Chat Support Community Management Customer Success Multilingual Support

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