Assembled

Assembled is a customer support operations platform that combines modern workforce management and AI-powered issue resolution. It helps businesses scale customer support and optimize staffing for human and AI agents.

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At a glance

Pricing

Paid

Free tier

API

Yes

Skill level

Technical

About

What is Assembled?

Assembled is a comprehensive support operations platform designed to optimize customer service through a blend of AI and workforce management. It offers AI agents for chat, email, and voice to handle customer resolutions end-to-end, alongside an AI Copilot that provides real-time assistance to human agents. The platform also features AI-powered workforce management, including ML-based forecasting, scheduling, and real-time analytics for both human and AI teams. Leading brands utilize Assembled to enhance omnichannel staffing, gain insights into agent and BPO performance, and automate high-quality customer experiences, ultimately leading to faster resolutions and improved customer satisfaction.

Best used for

Ideal for support operations managers and customer service teams who need to automate routine inquiries, optimize staffing across human and AI agents, and provide real-time assistance to their support staff. Especially valuable for large organizations managing omnichannel customer support and BPO relationships.

Common actions

automate customer support

manage support workforce

optimize agent scheduling

resolve customer issues

assist customer agents

Capabilities

Key features

AI Voice agents
AI Chat agents
AI Email agents
AI Copilot assistance
ML-based forecasting
AI-powered scheduling
Real-time analytics

Target Audience

customer service managersoperations managerscontact center directorsworkforce management specialists

Integrations

shopifynotiongoogle-drive

Pricing & Plans

Paid

Not publicly disclosed. Check assembled.com for current pricing.

FAQs

What are the pricing tiers for Assembled's AI Agents, AI Copilot, and Workforce Management?

Assembled's AI Agents start at $0.65 per conversation, offering autonomous multi-channel resolution. The AI Copilot begins at $35 per month, providing features like drafted replies and real-time translations. Workforce Management starts at $25 per month, including ML-based forecasting and AI-powered scheduling.

How does Assembled's AI Copilot assist human agents?

The AI Copilot equips agents with real-time assistance by drafting replies, translating messages, summarizing conversations, and suggesting responses based on knowledge bases. It also offers one-click tone modifiers and integrates with company knowledge for quick answers.

What kind of integrations does Assembled support?

Assembled integrates with various tools to enhance its functionality. For AI agents, it connects to internal tools and policies, including platforms like Shopify and Notion, as well as internal databases and APIs. It also supports integrations for knowledge bases like Google Drive.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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