ChatIQ is a Customer Support & CX tool that provides an AI knowledge base and automated customer support ticketing system for businesses. It offers 24/7 automated support, learns from customer conversations, and prioritizes tickets.
ChatIQ is an AI-powered platform designed to automate and enhance customer support for businesses. It integrates an AI chatbot with a robust support ticketing system, trained on your company's specific data. The AI acts as a knowledge base, instantly answering common customer questions in real-time. If the AI cannot resolve an inquiry, it seamlessly transfers the customer to a support ticketing system, where tickets are categorized and prioritized based on company data. ChatIQ learns from interactions, building a custom memory to provide rapid responses. It offers features like automatic replies, advanced analytics for performance insights, and ensures 100% uptime. The platform is highly customizable, allowing businesses to brand their chatbot with custom colors and logos, and can be embedded on websites, used for internal knowledge bases, or product support.
Best used for
Ideal for businesses and customer service teams who need to automate customer support, streamline ticket management, and provide instant answers to customer inquiries. Especially valuable for companies looking to reduce response times and improve customer satisfaction with an AI-powered knowledge base.
Common actions
automate customer support
manage support tickets
build knowledge base
provide instant answers
prioritize customer inquiries
support ticket managementAI customer supportautomated chat system
Capabilities
Key features
AI chatbot
Automated support ticketing
Data-trained knowledge base
Ticket prioritization
Automatic replies
Advanced analytics
Custom branding
Target Audience
businessescustomer support teams
Integrations
Not yet documented
Pricing & Plans
Freemium · Paid · Enterprise
Not publicly disclosed. Check chatiq.ai for current pricing.
FAQs
What data can ChatIQ use to train its AI?
ChatIQ's AI can be trained by scraping your entire website, uploading PDF files, or providing basic plain text. The training process can take between 2-15 minutes, depending on the size of your website and your chosen plan.
How does ChatIQ handle support tickets that the AI cannot resolve?
If the AI chatbot cannot answer a customer's question due to insufficient data, it will prompt the customer to submit a support ticket. These tickets are then categorized and prioritized using your company data, and you can manage and draft email responses within the ChatIQ dashboard.
Can I customize the appearance of the ChatIQ chatbot on my website?
Yes, the ChatIQ chatbot and ticketing solution are provided as an embeddable and customizable widget. You can easily customize its branding, add your company logo, and choose custom colors directly from the ChatIQ dashboard, with changes reflecting instantly on your website.
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