Chatwoot is a customer support & CX tool that introduces Captain, an AI agent to deliver faster, more efficient support. It helps reduce team workload by handling repetitive queries and assisting agents in real-time.
Chatwoot introduces Captain, an AI agent designed to enhance customer support by delivering faster and more efficient service while significantly reducing team workload. Captain handles repetitive queries, assists agents in real-time, and continuously learns from help documentation and past conversations. Key features include an Assistant for instant customer chat and learning, a Co-pilot to draft replies and translate messages for agents, and a Memory function to recall customer details for personalized responses. It also identifies recurring questions to suggest helpful FAQ entries. Captain is available on all paid Chatwoot Cloud plans, with free monthly usage included, making it accessible for teams of all sizes.
Best used for
Ideal for businesses and support teams who need to automate routine customer inquiries, provide instant support, and empower agents with AI assistance. Especially valuable for reducing workload and improving response times across various customer interaction channels.
Common actions
automate customer support
assist support agents
manage customer queries
personalize customer interactions
live chat sdksolve queriescutting-edge solutionuniversal search interfaceself-service toolsCustomer Satisfactionaireal-time supportTeam Efficiencymodern support teams
Capabilities
Key features
AI agent assistant
Agent co-pilot
FAQ suggestions
Customer memory
Real-time support
Automated replies
Target Audience
customer support managerscustomer service agentssmall business owners
Integrations
Not yet documented
Pricing & Plans
Freemium · Paid · Usage-based
Not publicly disclosed. Check chatwoot.ai for current pricing.
FAQs
What is Captain and how does it help support teams?
Captain is Chatwoot's new AI agent designed to deliver faster, more efficient customer support. It helps teams by handling repetitive queries, assisting agents in real-time, and continuously learning from your documentation and past conversations, ultimately reducing workload.
What are the core capabilities of Captain?
Captain acts as an Assistant for instant customer chat, a Co-pilot for agents to draft replies and translate messages, and provides FAQ suggestions. It also includes a Memory feature to recall customer details for personalized responses.
How is Captain priced and what are the usage limits?
Captain is available on all paid Chatwoot Cloud plans with free monthly usage: 100 responses for Startups, 300 for Business, and 500 for Enterprise. Additional responses can be purchased via an add-on for $200/month for up to 10,000 responses.
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