Engati is a Customer Support & CX tool that provides an enterprise-grade AI-native platform for revenue growth. It offers AI Assistants for personalized customer journeys on WhatsApp, Voice, and other channels.
Engati is an enterprise-grade AI-native Customer eXperience platform designed to drive revenue growth across the customer lifecycle. It leverages AI Assistants to personalize and optimize nurture and conversion journeys across various channels, including WhatsApp, voice calls, websites, and mobile apps. The platform enables businesses to build and customize AI Agents for lead generation, qualification, and customer support, utilizing its proprietary Agentic AI framework and eSenseGPT, assisted by LLMs. Engati offers both GenAI Assistants for personalized engagement and flow-based assistants for automating defined interactions, FAQs, and instant support. It integrates seamlessly with third-party applications and CRMs, providing ready-to-use solutions and a low-code bot builder for rapid deployment.
Best used for
Ideal for businesses who need to automate customer interactions, personalize customer journeys, and drive conversions across multiple channels. Especially valuable for enterprises looking to leverage AI-native solutions for lead generation, customer support, and marketing campaigns on platforms like WhatsApp and Instagram.
Common actions
automate customer support
generate leads
personalize customer experience
manage marketing campaigns
build chatbots
E-commercereal estateAI-powered chatbotslive chatthird-party integrationsMultilingual supportno-codeCustomer servicelogisticsomnichannel+ 1 more
Capabilities
Key features
AI Assistants
Omnichannel engagement
eSenseGPT powered
Low-code bot builder
CRM integrations
Multi-lingual conversations
Live chat
Target Audience
customer service managersmarketing managerssales teamsdevelopers
Integrations
Not yet documented
Pricing & Plans
Freemium · Paid · Enterprise · Starting at USD 1.00
Starts at less than $1 per day. 7 day free trial available.
FAQs
What is the cost for WhatsApp marketing campaigns with Engati?
The cost for WhatsApp marketing campaigns with Engati varies based on the type of conversation. For example, in India, a marketing conversation is ₹0.73, a utility conversation is ₹0.31, authentication is ₹0.16, and a service conversation is ₹0.29.
Does Engati offer a free trial?
Yes, Engati provides a 7-day free trial that allows users to leverage the full capabilities of the platform in a sandbox environment. After the trial, users can upgrade to a paid plan to continue using the platform.
Can I customize a plan with additional features?
Yes, if you choose the Growth plan, Engati can customize it to include additional features from the Enterprise plan, tailored to your business's specific requirements. You can chat with their team for more details.
Are there charges for Meta approved WhatsApp templates?
No, there are no charges for Meta approved WhatsApp templates when using Engati's platform.
How does Engati's customer support respond to queries?
Engati's customer support team responds as soon as possible during working hours. Their AI chatbot, Enbo, is available 24/7 on the website for immediate answers. On other days, the typical response time ranges from 2-4 hours.
Shypd.aiThe largest open index of AI tools.png&w=3840&q=75){kind=small}
