Shypd.aiThe largest open index of AI toolsevaluagent is a Customer Support & CX tool that provides AI-powered call center QA and performance improvement software. It automatically evaluates every conversation across all channels to coach, train, and motivate agents.
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About
evaluagent is an AI-powered platform designed for call center quality assurance and performance improvement. It leverages Auto-QA to evaluate every conversation across all channels, including calls, chats, and emails, using explainable AI scores and human-in-the-loop review. The tool offers Conversation Intelligence to uncover hidden insights, risks, and opportunities from interactions. It connects these insights to improvement workflows with built-in feedback, coaching, and remediation actions, helping contact centers measure, understand, and improve every customer interaction. evaluagent integrates with existing contact center, CRM, and workforce tools, ensuring data security and compliance, and allows for custom scorecards and flexible workflows.
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Not publicly disclosed. Check evaluagent.com for current pricing.
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