Fin

Fin is a Customer Support & CX tool that provides an AI Agent for customer service. It delivers high-quality answers and resolves complex queries across multiple channels.

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At a glance

Pricing

Usage-based · Paid · Enterprise

Free tier

Yes

API

Yes

Skill level

Technical

About

What is Fin?

Fin is an advanced AI Agent specifically engineered for customer service, aiming to deliver higher-quality answers and resolve more complex queries than other AI solutions. Powered by the patented Fin AI Engine™, it optimizes for accuracy, speed, and reliability. The platform allows businesses to train Fin on their specific procedures, knowledge, and policies, test its performance with simulated conversations, and deploy it across various channels including voice, email, chat, and social media. Fin integrates seamlessly with existing helpdesks like Salesforce and HubSpot, or can be combined with Intercom’s Customer Service Suite. It offers continuous improvement through AI-powered insights, ensuring consistent and accurate support.

Best used for

Ideal for businesses and enterprises who need to automate customer service interactions, resolve complex customer queries efficiently, and provide consistent support across all channels. Especially valuable for organizations looking to reduce support costs while maintaining high customer satisfaction and continuously improving their AI agent's performance.

Common actions

automate customer service

resolve customer queries

improve customer support

deploy AI agents

analyze support performance

Capabilities

Key features

AI Agent for customer service
Resolves complex queries
Multi-channel deployment
AI-powered performance insights
Seamless helpdesk integration
Simulated conversation testing
Patented Fin AI Engine

Target Audience

customer service managerscx leadersoperations managerscontact center directors

Integrations

intercomsalesforcehubspotfreshworksdixafrontzohosprinklr+ 4 more

Pricing & Plans

Usage-based · Paid · Enterprise

Not publicly disclosed. Check fin.ai for current pricing.

FAQs

How does Fin AI Agent pricing work?

Fin AI Agent uses an outcome-based pricing model, charging $0.99 per outcome. An outcome is defined as Fin successfully resolving an issue end-to-end or executing a procedure that leads to a human handoff or workflow. A minimum of 50 outcomes per month applies.

What is the Fin Million Dollar Guarantee?

The Fin Million Dollar Guarantee is a program offered by Fin. While the exact details are not fully specified, it implies a strong commitment to delivering significant value and ROI for businesses using their AI Agent for customer service.

Does Fin integrate with my existing helpdesk?

Yes, Fin AI Agent is designed for seamless integration with any helpdesk platform, including Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, and Sprinklr. It can be set up in under an hour and supports various communication channels.

What is Copilot and how is it priced?

Copilot is an AI-powered assistant that increases agent efficiency by providing instant advice, insights, and answers within the inbox. It costs $35 per user per month and is currently available for Salesforce, helping agents resolve issues faster.

Is there a free trial available for Fin?

Yes, Fin offers a 14-day free trial that requires no credit card. During the trial, users have unlimited access to Fin outcomes. After the trial, a credit card is needed to continue using the service, with options to extend the trial if required.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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