Shypd.aiThe largest open index of AI toolsFlowcall is an AI customer service tool that automates customer support for e-commerce businesses. It provides AI agents and a unified helpdesk to handle queries across multiple channels, aiming for over 80% automation.
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Flowcall offers an AI-powered customer service platform specifically designed for e-commerce, featuring AI agents and an all-in-one helpdesk and ticketing system. It aims to automate over 80% of customer queries across channels like WhatsApp, Email, Instagram, and Live Chat. The platform utilizes a Deterministic Decision Engine to ensure AI agents follow exact processes for tasks like refunds, cancellations, and order changes, while maintaining natural conversation flow. It integrates with various e-commerce systems to pull real-time data, enabling AI to resolve issues and provide accurate information. Flowcall also offers AI Assist for human agents, multilingual support, and the ability for AI to understand images and documents, significantly reducing agent workload and improving CSAT scores.
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Not publicly disclosed. Check flowcall.co for current pricing.
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