Gleap

Gleap is an AI-native customer support operating system designed for product-led teams. It offers AI agents, copilots, and outreach tools to streamline support and product development.

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At a glance

Pricing

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Free tier

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API

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Skill level

Technical

About

What is Gleap?

Gleap is an AI-native customer support operating system that empowers product-led teams with advanced AI capabilities. It integrates AI agents and copilots to enhance customer interactions and provides robust outreach tools. Key features include live chat for real-time communication, a self-updating knowledge base for instant answers, and functionalities for managing feature requests and roadmaps. Additionally, Gleap offers in-app bug reporting to capture issues directly from users. The platform aims to deliver contextual insights, facilitating faster customer support resolution and more efficient product development cycles.

Best used for

Streamlining customer support and product development processes for product-led teams using AI-native tools.

Common actions

Automate customer support

Manage feature requests

Report bugs in-app

Provide live chat support

Build knowledge base

Capabilities

Key features

AI agents & copilots
Live chat
Self-updating knowledge base
Feature requests & roadmaps
In-app bug reporting

Target Audience

Product-led teamsCustomer support managersProduct managersSoftware developers

Integrations

Not yet documented

Pricing & Plans

unknown

Not publicly disclosed. Check dub.sh for current pricing.

FAQs

Does Gleap offer a free tier or trial for its AI customer support platform?

The provided information does not specify Gleap's pricing structure, including whether a free tier or trial is available. Users would need to check Gleap's official website or contact their sales team for current pricing details and trial options.

How does Gleap's self-updating knowledge base integrate with its AI agents and copilots?

Gleap's self-updating knowledge base automatically feeds information to the AI agents and copilots, ensuring they always have the most current data to answer customer queries. This integration aims to provide consistent and accurate support without manual updates.

Can Gleap's in-app bug reporting integrate with existing project management tools like Jira or Asana?

While the description highlights in-app bug reporting, it doesn't explicitly mention integrations with external project management tools. It's common for such platforms to offer integrations, but users should verify this directly with Gleap to confirm compatibility with their current workflows.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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AI Agents & Automation › Chatbots & Conversational AI

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