Greetmate

Greetmate is a Customer Support & CX tool that provides HIPAA-ready AI voice infrastructure for healthcare operations. It automates patient intake, scheduling, and after-hours routing with workflow-based voice and SMS AI.

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At a glance

Pricing

Paid · Custom

Free tier

API

Yes

Skill level

Mixed

About

What is Greetmate?

Greetmate offers HIPAA-ready AI voice and SMS infrastructure specifically designed for healthcare operations. It automates patient intake, scheduling, and after-hours routing through custom-built SaaS with workflow-based voice automation. The platform handles 70-80% of routine patient communication tasks, aiming to reduce front desk workload by an estimated 35%. Greetmate provides done-for-you implementation, EHR integrations, and multi-location support, acting as an implementation partner rather than just software. It features a no-code clinical workflow builder, records and transcribes patient calls, and offers automated follow-ups and reminders. The system supports clinically appropriate voices in multiple languages and can integrate with over 300 apps, including major EHRs.

Best used for

Ideal for healthcare practices and clinics who need to automate patient intake, scheduling, and after-hours routing, and reduce staff workload. Especially valuable for maintaining operational consistency across multiple locations and ensuring HIPAA compliance.

Common actions

automate patient communication

manage healthcare calls

streamline patient intake

integrate with EHR

reduce administrative burden

customer interaction automationAI callvirtual receptionist

Capabilities

Key features

AI voice automation
SMS automation
No-code workflow builder
EHR integrations
Call recording/transcription
Automated follow-ups
HIPAA-ready infrastructure

Target Audience

healthcare administratorsclinic managersmedical practice owners

Integrations

athenahealthcanvas-medicaldrchronoelationhealthiemodmedpractice-ehrtebra+ 27 more

Pricing & Plans

Paid · Custom

Not publicly disclosed. Check greetmate.ai for current pricing.

FAQs

What is the typical cost for Greetmate's services?

Most customers invest between $1,000 and $5,000 per month, depending on call volume, workflow complexity, integrations, and feature requirements. There is also a one-time activation fee of $1,499 for most plans.

Does Greetmate integrate with existing Electronic Health Record (EHR) systems?

Yes, Greetmate integrates with over 300 apps, including many popular EHRs like Athenahealth, DrChrono, Epic Systems, and ModMed. It also supports integrations via Zapier, Google Calendar, and webhooks.

Is Greetmate compliant with HIPAA regulations?

Yes, Greetmate provides HIPAA-ready AI voice infrastructure and offers Business Associate Agreements (BAAs) with practices to ensure compliance and secure handling of patient information.

Can Greetmate handle after-hours and overflow calls for healthcare practices?

Absolutely. Greetmate is designed to automate after-hours routing, answer calls instantly, book appointments, and capture demand when your team is unavailable, preventing lost leads and revenue.

What kind of automations can be built with Greetmate's platform?

Greetmate allows you to build sophisticated, hallucination-resistant agents for intake, scheduling, and routing. This includes structured call routing, intake and form capture, appointment scheduling flows, and multi-location logic.

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Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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