Guest Guru

Guest Guru is a Customer Support & CX tool that automates guest communication for short-term rentals. It uses an AI chatbot to autonomously reply to messages across various booking platforms.

Claim this tool

2Views

At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

Skill level

Mixed

About

What is Guest Guru?

Guest Guru is an AI-powered chatbot designed specifically for Airbnb hosts and short-term rental property managers. It automates guest communication across platforms like Airbnb, Booking.com, and VRBO, handling repetitive FAQs and providing timely responses 24/7. Key features include an Autohost mode for autonomous replies, SMS and email alerts for host notifications, and an Escalations feature for messages requiring human intervention. The tool integrates with Property Management Systems (PMS), supports over 150 languages, and allows for custom tone settings. It can also be embedded on direct booking sites and offers unique property-specific bot URLs, significantly reducing the time hosts spend on messaging and improving the overall guest experience.

Best used for

Ideal for Airbnb hosts and property managers who need to automate guest messages, provide 24/7 support, and reduce time spent on repetitive FAQs. Especially valuable for those managing multiple properties and looking to scale operations efficiently while maintaining high-quality guest interactions.

Common actions

automate guest communication

manage guest inquiries

provide 24/7 support

streamline rental operations

improve guest experience

Capabilities

Key features

Automate guest messages
24x7 query answering
Unified inbox
Integrates with PMS
SMS and Email alerts
Understands 150+ languages
AI drafts replies

Target Audience

real estate agent

Integrations

Not yet documented

Pricing & Plans

Freemium · Paid · Enterprise

Not publicly disclosed. Check guestguru.ai for current pricing.

FAQs

What is Autohost mode in GuestGuru?

Autohost mode is a feature within GuestGuru that, when enabled, allows the AI chatbot to autonomously respond to guest messages without human intervention. This helps streamline communication and ensures timely replies.

Does Guest Guru offer a free trial or free plan?

Yes, Guest Guru offers a free trial option, allowing users to try the service before committing to a paid plan. The pricing page indicates a 'Try Guest Guru for free' option.

What is the purpose of the Escalations feature in GuestGuru?

The Escalations feature in GuestGuru is designed to manage guest messages that require human intervention or the attention of the Airbnb Host. When activated, it alerts hosts via message or email about significant inquiries the bot cannot answer.

Can Guest Guru be integrated with my direct booking website?

Yes, Guest Guru offers a 'Booking Site Embedding' feature. This allows you to integrate the GuestGuru chatbot directly into your direct booking site by adding a simple HTML or JavaScript script, providing seamless guest support.

What is the pricing structure for Guest Guru's paid plans?

Guest Guru offers a 'Superhost' plan at $3.9 per unit per month for additional properties, and a 'Bespoke' plan for unlimited units. Both plans include features like Autohost Mode, SMS Mode, Escalations, and more.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI Wellness & Lifestyle › Home & Real Estate

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce