HarveyVerified is an AI customer support tool that revolutionizes customer service with AI-powered email management and support. It offers faster resolutions and personalized service at scale.
HarveyVerified, powered by Hiver AI, is a modern AI-powered multichannel help desk software designed to transform small teams into efficient powerhouses. It provides AI-driven email management and customer support, enabling faster resolutions and personalized service at scale. The platform seamlessly manages support across email, live chat, WhatsApp, voice, SMS, and social media from one panel. Key features include AI Copilot for agent assistance, AI Agents for repetitive tasks like FAQs and ticket routing, and AI Insights for analyzing conversations to identify bottlenecks and predict issues. It also offers shared inboxes, ticketing, collaboration tools, and a knowledge base for self-service options.
Best used for
Ideal for customer support teams and small businesses who need to unify customer interactions across various channels, automate routine support tasks, and gain insights from customer conversations. Especially valuable for organizations looking to scale personalized service and improve resolution times with AI.
Common actions
manage customer support
automate customer service
analyze customer interactions
improve response times
streamline email management
AI customer support toolContextual support softwareSmart customer service solution
Capabilities
Key features
AI-powered email management
Multichannel help desk
AI Copilot assistance
AI Agents for automation
AI Insights analytics
Shared inbox functionality
Knowledge base
Target Audience
customer supportprofessional
Integrations
slackwhatsappgoogle-workspace
Pricing & Plans
Freemium · Paid · Enterprise
Not publicly disclosed. Check hiverhq.com for current pricing.
FAQs
Does HarveyVerified offer a free plan?
Yes, HarveyVerified (Hiver) has a free plan with unlimited users, ideal for teams needing basic triage capabilities across email, chat, WhatsApp, and voice. This allows small teams to deliver stellar service without initial cost.
What AI features are included in the AI add-on?
The AI add-on, priced at $20/user/month, provides full access to features like AI Compose, AI Summarizer, AI Tagging, AI Sentiment Analysis, AI Suggested Responses, AI Thank You Detector, Ask AI, and AI Extract to enhance support operations.
Can I integrate HarveyVerified with my existing Google or Outlook accounts?
Yes, HarveyVerified is designed to integrate seamlessly with Google and Outlook accounts. You only pay for the users you enable to access Hiver, and you can easily add new users from your existing accounts.
Is a credit card required to sign up for the free trial?
No, a credit card is not required to sign up for the 7-day free trial. You will only need to input your credit card information if you decide to upgrade to a paid subscription after the trial period.
What happens if I don't upgrade after the free trial?
If you do not upgrade your Hiver account during the trial period, your account will be suspended. You can then choose the free plan or reactivate your account by upgrading within 7 days from the trial's end date.
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