Heep AI

Heep AI is a Customer Support & CX tool that automates customer interactions for restaurants. It handles missed calls, messages, and bookings 24/7, turning inquiries into reservations.

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At a glance

Pricing

Paid · Usage-based

Free tier

Yes

API

Yes

Skill level

Non-technical

About

What is Heep AI?

Heep AI is an intelligent assistant designed for restaurants to automate customer interactions and manage bookings efficiently. It responds to missed calls, WhatsApp, Instagram, and email messages 24/7, ensuring no customer inquiry goes unanswered. The tool transforms every interaction into a potential reservation, helping restaurants recover lost bookings and increase revenue. Heep AI also provides features like marketing campaigns for targeted messages, multi-establishment management, and automatic reservation reminders to reduce no-shows. It offers analytics to visualize performance and an intuitive mobile app for on-the-go management, allowing staff to focus on in-person customer experience.

Best used for

Ideal for restaurant owners and managers who need to automate customer communication, recover lost bookings from missed calls, and manage reservations across multiple channels. Especially valuable for reducing staff workload during peak hours and ensuring 24/7 customer responsiveness.

Common actions

Automate customer service

Manage restaurant bookings

Reduce missed calls

Send marketing messages

Analyze customer interactions

Capabilities

Key features

Automated missed call handling
Multi-channel client messaging
Targeted marketing campaigns
Automated reservation reminders
Client reactivation messaging
Performance analytics dashboard
Mobile app management

Target Audience

restaurant ownersrestaurant managershospitality marketing managers

Integrations

whatsappinstagrammessengeremailcrm

Pricing & Plans

Paid · Usage-based

Not publicly disclosed. Check heep.ai for current pricing.

FAQs

How quickly does Heep AI respond to a missed call?

Heep AI sends a message to the customer within 20 seconds of a missed call. This ensures that customers are promptly engaged, even if staff are unable to answer the phone immediately.

Can Heep AI be customized to match my restaurant's tone of voice?

Yes, Heep AI is 100% customizable. You can configure the tone, style, and phrasing of responses to align perfectly with your restaurant's brand, adjusting it at any time via Heep Copilot.

What happens if Heep AI cannot answer a customer's question?

If Heep AI encounters a question it cannot answer, a notification is immediately sent to your staff. Once your team provides the answer, you can add it to Heep's memory for future reference.

Does Heep AI replace my existing restaurant staff?

No, Heep AI is designed to support and relieve your team, not replace them. It handles repetitive tasks like messages and missed calls, allowing your staff to focus on providing an excellent in-person customer experience.

Is there a minimum commitment period for using Heep AI?

No, there is no commitment period. You can stop using Heep AI at any time without any fees or justification, offering flexibility for your business.

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Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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