Helploom

Helploom is a Customer Support & CX tool that provides affordable customer support software. It offers live chat, a help center, and an AI agent for businesses.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Yes

Skill level

Non-technical

About

What is Helploom?

Helploom is an affordable and simple customer support software designed to streamline customer interactions. It features unlimited live chat, allowing businesses to support customers in real-time without per-user billing or message limits. The platform also includes an unlimited help center where users can create articles, organize collections, and customize the look to match their brand, complete with powerful search and SEO capabilities. Additionally, Helploom offers an AI agent that learns from your knowledge base, provides 24/7 support in over 50 languages, and intelligently escalates to human agents when needed. It aims to provide a calm customer support experience with flat, affordable pricing, making it a cost-effective alternative to more complex and expensive solutions.

Best used for

Ideal for small to medium businesses who need to offer 24/7 customer support, build a comprehensive knowledge base, and reduce support costs. Especially valuable for those seeking an affordable, simple, and scalable solution without per-agent or per-message fees.

Common actions

provide customer support

automate customer service

create help center

manage live chat

answer customer queries

Capabilities

Key features

Unlimited live chat
Unlimited help center
AI agent
Multilingual support
Custom instructions
Email notifications
Lead collection

Target Audience

small business ownerscustomer support teamse-commerce businessesstartups

Integrations

slack

Pricing & Plans

Freemium · Paid · Starting at USD 0.00

Free plan available; paid plans start at $0/month.

FAQs

What is the difference between threads and AI Assist credits?

Threads refer to live chat conversations with human agents, with the free plan offering 30 per month and paid plans providing unlimited. AI Assist credits are for the AI Agent, with the Base plan including 1000 credits and the Plus plan offering 5000 messages per month.

Can I remove the 'Powered by Helploom' branding?

The website content does not explicitly state whether the 'Powered by Helploom' branding can be removed. This feature is often available on higher-tier paid plans for many customer support tools, but it is not mentioned for Helploom.

How does Helploom's AI Agent learn and operate?

Helploom's AI Agent learns from your knowledge base and provides 24/7 support. It answers questions based on your provided links, text, Q&A, or website, avoids off-topic questions, and intelligently hands off to a human agent if it cannot find an answer.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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